IT Support Apprentice - 07694 Birmingham £9k (p.a)

Founded in 2002, Invoco provides business support such as advanced call management, call recording, CRM integrations, online dashboards, sales leaderboards and much more. Being able to help everyone from start-ups, call centres and corporate business', makes Invoco a company of desire.

Invoco are now looking for an apprentice to start their career and grow within the industry! Duties can range from, Providing 1st line support, responding to tickets and troubleshooting technical issues.

For more information about Invoco please visit their website.

Roles & Responsibilities (will include but not be limited to):-

• Provide 1st line support
• Responding to tickets
• Communicating with customers
• Logging tickets on the helpdesk
• Troubleshooting IT/ technical issues
• Familiarizing yourself with networks and servers

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and Invoco.

Desired qualities, skills & knowledge:-

• Keen to learn within the industry
• Passionate about technology
• Excellent customer service skills - experience is beneficial
• Good English skills (verbal/written)
• Mature personality

Salary, Hours & Benefits:-

• Monday - Friday 9:00 AM - 5:00 PM
• £9,100 per Annum
• 20 Days holiday + bank holidays
• Cycle to work scheme
• Team incentives

About Baltic:

Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!

Baltic Apprenticeships - Information, advice and guidance

Funding & Eligibility Criteria:

Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A...... click apply for full job details