Customer Service Apprentice Manchester, Lancashire £6 (p.a)

Our client is global specialist and internationally renowned organisation who are seeking an apprentice for their Customer Service Team

Key Activities

  • Assisting the CS Team in the efficient operation of the CS function in Manchester
  • Order Processing and progressing
  • Administer Calibration system, ensuring efficient production of calibration certificates
  • To enter data, as required by the Service Coordinators, scan and attach documents to meet with our current service procedures
  • Processing of supplier invoices on SAP system and dealing with discrepancies, and then filing of those invoices.
  • Prepare Engineer Expenses for Authorisation
  • Provide administration support to the Sales Team, as necessary
  • Booking of hotel accommodation and making travel arrangements including overseas, as necessary
  • To answer the telephone and provide a reception service, where necessary, taking telephone messages for colleagues who are out of the office.
  • Arrange catering and refreshments for meetings and training.
  • To be responsible for the ordering of all stationery, stock control and the efficient operation of all office equipment.
  • To open incoming post, and distribute and send out post
  • Ultimate aim to assist and provide cover in the following areas:
  • Purchasing, i.e. materials requirement planning, purchase order progressing.
  • Service administration

Responsibility

  • To provide efficient and professional support at all times
  • Provide support to the CS Team where necessary
  • Ensure key activities are carried out efficiently and effectively

Education & Experience

  • Minimum GCSE Grade C in Maths and English (or projected results)
  • Ability to maintain a professional and positive attitude.
  • Good PC and keyboard skills.
  • Knowledge of Windows and basic Microsoft applications e.g. Word, Excel, Outlook etc. a distinct advantage
  • Ability to communicate professionally with customers and colleagues...... click apply for full job details