Customer Support Entry-Washington,DC Washington , Washington DC

Customer Support Entry, Provide technical assistance to computer system users on a variety of issues..................Details follow.

Job ID: DOES Customer Support Entry (619674)

Location: Washington, DC

Rate: $15 hr

Work Status: Those authorized to work in the United States without sponsorship are encouraged to apply., GC or Authorized to work - Sponsorship not available

Years of experience: 7 years of experience.

Duration: 09/30/2020

NOTE: Candidates must go on our W-2 or Independent/1099 Contracting with own LLC. NO THIRD PARTIES.

Interviews: In Person

Background check: Extensive criminal history background check will be required. We cannot submit candidates with recent histories (go back seven years) of extensive driving, drug, robbery or any other illegal activity. Any criminal activity on the background check will eliminate the candidate from consideration. If selected, please make certain that you inform all candidates that they will have to complete this criminal background check prior to starting.

For each submittal we need the following:

Interview availability:

Start availability:

Job Description:

1-5 years of experience. Provide technical assistance to computer system users on a variety of issues.

DOES is seeking an experienced Customer Support who can quickly and accurately provide a prompt and professional customer service experience for our OIT customers. This includes using specialized, customer service knowledge to support equipment issue, answering a wide array of questions and proffering care to end users on computer related issues. The ideal team member is focused and organized and loves technology and helping others.

The ideal candidate will be able to:

Greet OIT visitors in person, by email and over the phone, identify, initiate and communicate appropriate next steps

Initiate tickets in KACE Systems Management to open, track and escalate client issues.

Work with Help Desk Team to provide Tier 1 Helpdesk ticket resolution and support for clients.

Participate in user testing of new applications and configurations before deploying them into the production environment utilizing a virtual desktop environment to isolate and

Work with Help Desk Team to implement baseline configurations and deployment of image to new computing equipment.

Contribute to asset management tracking by recording movement of all Smartphones, Tablets, PC's, and laptops assigned and turned in by employees

Responsibilities

1. Provide technical assistance to computer system users on a variety of issues.

2. Identifies, researches, and resolves technical problems.

3. Responds to telephone calls, email and personnel requests for technical support.

4. Documents, tracks, and monitors the problem to ensure a timely resolution.

5. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

6. Answer questions or resolve computer problems for clients in person, via telephone or from remote location.

7. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

8. Provide service and preventive maintenance activities on terminals, printers, personal computers basic knowledge

of electrical/mechanical principles and basic electronics.

9. Reads and comprehends technical service manuals and publications.

10. Knowledge of basic mathematics to read and understand various gauges, meters, and measurement devices.

11. Able to diagnose and repair products by replacing worn or broken parts, and making technical adjustments.

12. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.

13. Strong communication skills.

14. Assists in coordination of changes, upgrades and new products, ensuring systems shall operate correctly in current and future environment.

15. Provides accurate and complete answers to general use and 35 administrative environment questions in a timely manner.

16. Implements shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.

- provided by Dice