Entry Level Customer Service Representative Chandler , Arizona

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

Why Allstate?

If you thrive in an environment where you can take charge, plan and guide others through complex situations, be outspoken and are a confident decision-maker, Allstate is the place for you! Our employee engagement survey within the customer contact centers is rated as "Excellent." Allstate is all about inclusive diversity and creating an environment where everyone can grow. Don't take our word for it - hear real Allstaters describe who they are and why they love working at Allstate: Click Here

The Opportunity:

It is Allstate's goal to support our customers how, when and where they want to be served. The Customer Contact Center will provide service 24 hours a day, 7 days a week, 365 days a year. As a result, it is important that our team members can commit to a flexible work schedule that includes weekends and holidays. Most call center employees work one weekend day, typically a Saturday, as a part of their normal work week.

Hours and Compensation

Work/Training Schedule:

• Class Start Date: Friday, May 8th, 2020 at 10:00 AM
  • Licensing Schedule: (Initial 2 Weeks): Monday-Friday 9:00 AM-5:30 PM (Exact date TBD) (Off Saturday and Sunday)
  • Training Schedule: (5 Weeks): Monday-Friday 9:00 AM-5:30 PM (Off Saturday and Sunday)
• Transition and Production Schedules:
  • 1 PM to 9:30 PM AZ, Off Sunday and Monday, 11:30 AM - 8 PM AZ on Saturday.
  • This schedule would be considered 2 nd shift for the purpose of 2 nd shift pay differential.
• Location: Onsite-Chandler, AZ
• Holidays Required

Compensation and other important information:

• Base pay: $17.25 hourly / $35,880 annually (paid bi-weekly)
• $1000 bonus paid after 6 months of employment if hired with an active General Lines Property & Casualty License (License Bonus does not apply to Allstate re-hires)
• Excellent benefits package starting on your FIRST day of employment to include - Medical, Dental, Vision, Life Insurance and 401(k) and eligibility for tuition reimbursement!
• Licensed service monthly cross-sell bonus (available after training, subject to individual performance and per bonus program guidelines)

Key Responsibilities

Customer Focus

• Communicate professionally and empathetically with our customers, delivering and excellent personalized experience
• Ensure first call resolution and customer satisfaction on all transactions
• Solutions driven by resolving customer's inquiries

Business Acumen

• Demonstrate a comprehensive understanding of Allstate company products
• Attention to detail in processing changes to customer policies
• Answer customer inquiries regarding their policies and document customer records
• Develop subject matter expertise and remain current on marketing campaigns to respond appropriately to related inquiries

Influencing

• Accountable for accurately quoting and cross-selling additional Allstate product lines
• Proactively identify and act on additional protection opportunities to promote policy growth and improve customer retention
• Confidently demonstrate effective selling and influencing skills

Job Qualifications

• Required to pass a Property and Casualty license state exam
• High School Diploma or GED
• Effective written and oral communication skills
• Ability to effectively use Microsoft Outlook
• Ability to multi-task and adapt to changing environment
• Ability to live into an environment of Continuous Improvement
• Adaptability to new techniques, talk paths and performance standards
• Work well independently and as part of a team and build effective working relationships with co-workers including peers and leaders
• Strong collaboration, problem solving and investigation skills
• Ability to identify trends, present solutions for issues and/or opportunities for improvement
• Flexibility with work schedule to meet the needs of customer and the business

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands®.

As a Fortune 100 company and industry leader, we provide a competitive salary - but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race, religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment