Entry-Level Help Desk Saint Louis , Missouri
Support Center Technician
Responsibilities
- Help desk support for nationwide hospitality industry clients
- Technical support for on-site technicians and installers
- Maintain detailed logs of problems and resolutions to update knowledge base
- Communication with clients regarding ticket status
- Processes and procedures constantly evaluated and adjusted to best meet the customer's needs
Personal Attributes
- Effective communication and organizational skills
- Exhibit excellent customer service skills
- Critical thinking and problem solving skills
- Applicants must work well in a team environment
- Comfortable in a high-paced environment
Experience
- Knowledge of various Microsoft Operating Systems
- Computer hardware repair knowledge
- Familiar with network configurations and connectivity issues
- Remote connectivity applications
- Phone support skills
- Point of Sale knowledge a plus
Requirements
- Schedule flexibility to meet customer needs
- Valid driver's license
- Pre-employment drug screening