1st Line Service Desk Analyst - Apprentice Runcorn, Cheshire £18k (p.a)

Employer description:

Virgin Care is a private provider of publicly funded community health and social services, and has been commissioned by the National Health Service and Local Authorities in England since 2010.

We partner with the NHS and local authorities to deliver publicly funded health and care services the Virgin way, so that we can invest in the communities we serve, make a positive difference to people's lives and help secure publicly funded health and care for the future.

Overview:

This role will be to provide nationwide support for information technology projects and day-to-day support within Virgin Care. They will be reporting to the 1st Line Team Leader, part of the IM&T services.

The candidate needs to be a motivated and enthusiastic individual who is able to work, and actively contribute, within a team environment. The ideal candidate must have excellent communication skills and a good approach to dealing with enquiries and resolving problems for customers.

This role will involve day-to-day support of IT systems, desktop, iOS device support application support, and incident troubleshooting.

The candidate will be directly involved in providing quality support as a 1st Line Service Desk Analyst.

Key responsibilities:

• The first point of contact for all IT queries and support nationwide
• Providing nationwide support by telephone, email and other electronic communications
• To resolve as many IT incidents at the first point, using remote support software when required
• Providing support to Windows systems, including hardware, OS and applications and basic user administration as required in order to support the client user-base.
• Accurately maintaining and updating the service desk call logging system.
• Establishing and maintaining productive working relationships with the wider IT team community. Working on-site with technical teams to improve knowledge
• Proactively working as a member of a team.
• Carry out any administrative and or other reasonable duties as requested by the Service Desk Team Leader.
• It is essential that you have excellent communication and numeracy skills
• It is expected that you will be flexible and be able to work as part of a team with the ability to hit deadlines.

Desired knowledge, skills and qualities:

• Manage and resolve site/customer IT issues.
• Excellent team and interpersonal skills
• Strong analytical and problem solving skills
• Excellent written and verbal communication skills
• Self-motivated and directed, with ability to prioritise and execute tasks.

Preferred experiences:

• Office 365 knowledge
• Windows 7 & 10
• Outlook

Desired qualifications:

• 5 GCSE's, grades A*-C/9-4 or equivalent (including English Language and Maths)

Salary:

£16,000 - £18,000 per annum.

Working week:

37.5 hours per week based between Home-working and Heath Business Park, Runcorn. [Shifts on rotation.]

Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years...... click apply for full job details