Help Desk Support Specialist - Entry Level - TS/SCI Government Clearan Luray , Virginia

Would you like to perform rewarding work while contributing to the success of an established, growing company? Navstar is an award-winning organization that has a proven track record of successfully providing IT services and solutions both as a prime and sub-contractor on mission focused IT programs. Our employees are integral players in support of mission-critical programs focused on our National Security. To be considered for this position you must hold an active TS/SCI security clearance. All non-cleared applicants cannot be considered at this time.

Job Duties:

• Provide technical assistance and support related to computer systems, hardware, or software.
• Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions.
• Assist in writing training manuals.
• Respond to email or chat messages for customers seeking help and follows up with the customer to ensure issues have been resolved.
• Walk customers through problem-solving process.
• Gain feedback from customers about system usage.
• Run reports to determine malfunctions that continue to occur.

Required Qualifications:

• Successful Completion of Security+ CompTIA certification. (Proof of certificate required).
• BA/BS Preferred.
• To be considered for this position you must hold an active TS/SCI security clearance. (CI Poly Preferred).

About Navstar Inc.

For 20 years, our mission has been to provide high quality Innovative Technology Services and Solutions within the Intelligence Community. We accomplish this with the best AllStar team and by delivering on time and within budget - while consistently striving to exceed our customer's expectations. At Navstar everything we do revolves around listening to our customers, delivering the results they expect, and being fun to work with as both a prime and subcontractor. A proven track record of successfully providing innovative technology services and solutions on highly mission-focused programs. Security is our priority and together, we make the nation a safer place. For more information visit .

Navstar Core Values

• New Ideas
• Integrity
• Creativity
• Excellence
• Teamwork

Benefits at Navstar

• Highly Competitive Health Care Premiums, including 100% employer paid for employee
• Flexible Spending Accounts for Medical and Dependent Care
• Generous PTO and Federal Holiday Paid Leave
• Employer Paid STD/LTD
• Employer Paid Life Insurance
• 401K plan and Employer Match
• Referral and Opportunity Referral Programs
• Professional Development Assistance

Navstar Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or veteran status.