Senior Volunteer Coordinator Danvers , Massachusetts

Care Dimensions was founded in 1978 as Hospice of the North Shore and was one of the nation's first hospice programs. We have evolved from a small, all-volunteer agency and today we are the largest hospice in Massachusetts with a staff of more than 700 and 500 volunteers. In 2019, we cared for 5,639 hospice patients and more than 1570 palliative care patients. We serve an average of 958 hospice patients and 600 palliative care patients each day.

How You'll Contribute:

Reporting to the Director of Volunteer Services and Complementary Therapies , the Senior Volunteer Coordinator is responsible for assisting the Director with the logistics and development of volunteer programs. Responsibilities include volunteer outreach and recruitment; volunteer candidate screening, application and records management; training, assigning and supervising volunteers. Using discretion and sound judgment, works independently and effectively. Ensured effective and pro-active communicate with team, patients and volunteers.

What You Will Bring:
  • Associate's degree or equivalent, in related discipline such as social work, psychology, education, human services, or business. Bachelor's degree preferred.
  • Minimum of five years of program administration or office management experience in a healthcare or non-profit setting, preferably in a volunteer program or having served as a volunteer in a non-profit agency.
  • Proven experience in planning and executing volunteer recruitment events.
  • Proven written and oral communication skills, including telephone etiquette.
  • Proven ability to deliver excellent customer service, externally and internally.
  • Demonstrated ability to present a supportive and sensitive approach to volunteer and patient/family needs.
  • Demonstrated ability to motivate and obtain results through others.
  • Demonstrated skill in administrative functions, including data entry, database and record management, and intermediate level of competence in the use of MS Office applications, MS Outlook and Constant Contact.
  • Demonstrated ability to utilize technology in data collection and information management in order to maintain accurate and current data on volunteers and potential volunteer candidates.
  • Demonstrated ability to verbalize hospice philosophy and principles.
  • Demonstrated ability to be self-directed, flexible and cooperative in fulfilling role obligations and ability to work effectively within an interdisciplinary team (IDT).
  • Demonstrated ability to independently assess problem situations, to identify causes, gather and process relevant information, generate possible solutions and make recommendations and/or resolve the problem.
  • Must be licensed driver with an automobile that is insured in accordance with state and/or organizational requirements.