Volunteer Coordinator Phoenix, Arizona

JOB DESCRIPTION

POSITION: Volunteer Coordinator

REPORTS TO: Director of Programs

CLASSIFICATION: Non-Exempt

REVISION DATE: January, 2020

Under the supervision of the Director of Programs, the Volunteer Coordinator will maintain and coordinate the volunteer program for Arizona Helping Hands. The Volunteer Coordinator is responsible for the orientation, training, and coordination of all volunteers (regular, episodic, community service), for volunteer program administration and development of all service areas. This position will also support the service team and foster families to ensure an exceptional experience during their service appointment.

Duties and Responsibilities

Volunteer Coordination (70% of time):

• Along with the Director of Programs, the Volunteer Coordinator will build our volunteer program, and manage all elements of volunteering at AHH;

• Assess volunteer needs within the organization, and meet those needs through documented recruitment, placement, and retention of volunteers;

• Research and draft volunteer policies, procedures, and standards of volunteer service;

• Develop systems and make recommendations to efficiently screen and utilize volunteers throughout the organization;

• Monitor, support, and motivate volunteers and their work. Create and Maintain volunteer records in Volgistics;

• Celebrate volunteering by organizing a volunteer recognition program and awards;

• Collaborate with Corporate Engagement Officer to balance corporate volunteerism with AHH needs;

• Proactively work with staff to oversee the supply and creation of Dream Kits, Birthday in a Bag, birthday bag decorating;

• Communicate with volunteers and staff regularly, through calendars, newsletters, etc;

• Other duties as assigned.

Community Engagement (10% of time):

• Serve as the primary contact for community members that want to learn more about the activities and needs of the organization including hosting tours and participating in community tabling events;

• Serve as an Ambassador for Arizona Helping Hands in the community and at community events.

Client Services (20% of time):

• Support the service team with client services including assisting with the completion of documentation, answering phone calls, and provision of client services.

Education/Experience

• Bachelor's Degree in related field preferred or equivalent combination of experience and education;

• Previous volunteer experience.

Knowledge/Skills/Abilities:

• Commitment to supporting foster families and children in foster care throughout Arizona;

• Excellent interpersonal, communication and customer service skills;

• Must be flexible and work well in a team-centered environment with a positive attitude and sense of humor;

• Good organizational and multitasking skills;

• Strong initiative and motivation;

• Ability to deal with confidential information and respond with sensitivity;

• Proficient in MS Office, comfortable with technology;

• Ability to establish and maintain effective working relationships with a range of people from employees to volunteers to clients.

Preferred Skills:

• Experience supervising volunteers;

• Proficiency with Volgistics.

Hours:

Regular business hours are Monday-Friday 8:30 AM to 5:30 PM. Must be willing to work flexible hours and days, a minimum of 40 hours a week, and evening and weekend hours as needed. Flexibility is required in this position.

Compensation:

$18-$19 per hour plus company benefits