Apprentice Helpdesk Technician Sheffield, Yorkshire £12k (p.a)

Resolve IT are not 'just' an IT Services Supplier - they're all about keeping up to date with the latest tech and providing the best service they can to their clients! They've won the Sheffield Star Excellence in Customer Service Award as well as being in the National Apprenticeship Awards Top 100 Companies for Apprenticeships!

Based in the Norton Hammer area of Sheffield, and providing a variety of services from Installations to Connectivity and everything in between; customer satisfaction is important to the team at Resolve IT. Working in a team of 8 as an Apprentice Helpdesk Technician, you will learn all aspects of IT needed to handle client accounts!

Find out more about Resolve IT here:

Roles & Responsibilities

• Providing 1st line support to customers through ticketing systems and the telephone
• Rebuilding hardware
• Diagnosing and resolving software issues
• Assisting with onsite installations and building desktops
• Escalating issues when required to senior technicians
• User account and account management queries

Full support and guidance will be provided by both the employer and training provider throughout the apprenticeship.

Desired Qualities, Skills & Knowledge

• Good communication skills
• Proactive and eager to learn
• Confidence to speak to customers over the telephone
• Good Problem-Solving Skills
• Passionate about IT and technology
• Experience of hardware troubleshooting would be advantagous
• A minimum of Grade 4 in Maths or equivalent is required for this role.

Salary, Hours & Benefits

• £12,285 per annum
• Monday to Friday 9am-5.30pm
• 37.5 hours a week
• 21 days a year holiday, plus Bank Holidays
• Additional holiday days after 2 years' service
• Team Building Away Days

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

About Baltic
Baltic Apprenticeships were the first training provider to offer a completely tech-focused, tech-driven training solution. We help people transform their knowledge and passion into skills that employers need.

If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. In the meantime, if you want to get a head start on the other applicants, expand your knowledge with the links provided!

Baltic Apprenticeships - Information, advice and guidance

Eligibility criteria
Individuals must have a valid and eligible residency status to apply for this role. For more information, please read Annex A on the below document:
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