Junior Support Engineer Peterborough, Cambridgeshire £24k (p.a)
Junior Support Engineer
Peterborough & Home based
Salary: Up to £24,000
About Us
Feedback Medical Limited is a subsidiary of AIM listed Feedback plc. We are a dynamic technology company providing innovative software to the healthcare sector. We have over 20 years' experience in medical imaging software services and are now leveraging on this deep heritage and focusing on Bleepa, our ground-breaking clinical communication tool that we believe has the potential to revolutionise the market in which we operate.
With medical imaging forming the basis of almost all clinical decision-making processes, flexible access to imaging 'on the go' has never been more essential for a rapidly evolving workforce. For this reason, we believe that Bleepa is the future of frontline clinical communication bringing together access to records, communications capabilities and diagnostic quality medical imaging.
Bleepa is a secure image-based communication platform which provides access to clinical grade medical images and facilitates instant messaging-based case discussion through a zero-footprint application. It can be accessed from any internet connected device including phones, tablets, laptops and desktops. We are particularly proud to have recently announced that Bleepa is the first product of its kind to secure CE Marking in compliance with the Medical Device Directive, having met the stringent quality criteria associated with the manufacture of a medical device.
Having recently secured significant funding, the business is positioned to fundamentally transform and expand aspects of the healthcare sector.Bleepa could become a transformational tool in any organisation relying on access to the right data to make decisions and communicate them, quickly and safely across a dispersed professional workforce.This will become increasingly relevant in the current context where remote working may become more of a norm.
We are therefore looking to build a team excited by these prospects, capable of adapting and responding to a dynamic market environment, that has the necessary skills, drive and motivation to make this happen.
About the position
We are seeking a Junior Systems Support Engineer to perform some or all of the following duties to support on 3 bespoke applications:
· Provide telephone support to IT and non-IT literate end users.
· Provide support of custom applications on industry standard operating platforms.
· Perform proactive systems maintenance as directed by the Senior Systems Support Engineer
· Within the team, provide high quality support to our customers, including:
* Maintenance and servicing of existing hardware/software
* Answering of Phone and E-mail enquiries
* Configuration management
* Record Keeping
* Technical Documentation
· Assist with the allocation of support tickets to correctly skilled engineer
Experience
· The ability to work within a team is essential, as is the ability to work independently when required.
· Flexibility and the ability to multi-task are key - you may be required to react to unexpected support issues at relatively short notice.
· A willingness to learn new skills
· Experience of the configuration and support of Windows Desktop and Server Environments
· Experience of server virtualisation, VMware and Hyper-V
· Basic knowledge of SQL queries
Beneficial
· An interest in biotech or medical imaging.
· Experience with mobile devices, such as Android and iOS
· Experience SQL Server
· Experience of cloud platforms, in particular AWS and Azure
· Experience of supporting custom applications.
· Microsoft 365 administration.
Package information
· Salary of up to £24,000
· Contributory Pension
· Bonus & Equity Scheme
· Health Insurance and Death in Service cover
· 25 days holiday + bank holidays
· Flexible working culture
· Investment in growing your technical knowledge & skillset
