Customer Support (entry level) Dundee , Illinois

The Customer Support Representative will be primarily responsible for answering customer's calls and e-mail requests for technical support.- Each rep will have the daily goal of answering 40 calls and 40 e-mails. The first call resolution goal is 90%.- Every rep will troubleshoot customer's complaints via the telephone to ensure problem resolution and will initiate an exchange of product in MAS200 if necessary and testing of defective product.-Though primarily involved in the support of graphics cards, system memory, power supplies, SSD etc, each req will also be responsible to troubleshoot general PC issues and server/network products as necessary.- Each rep will be involved in hands on testing/troubleshooting of new and existing products. This includes problem simulation/resolution.- Testing end-user returns and processing replacementThe company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email .com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.