Junior Application Support Engineer Worcester, Worcestershire £25k - £30k (p.a)

We specialise in the recruitment of high quality candidates in the IT support sector. We have an excellent opportunity for a Junior Application Support Engineer working for a leading medical imaging company at the forefront of Cloud SaaS services, integration, and implementation.

Location: 90% Home Based + 10% UK Travel

Salary: £25,000 - £35,000 per annum + Bonus + Pension

Junior Application Support Engineer 's Core Duties

• Setting up and configuring new client accounts, workflows, and business logic in the cloud
• Using your scripting knowledge (of JSON, RegEx, Perl, Python etc.) to configure and manage client workflows, manipulate all kinds of data, and build complex templates
• Assisting the support team and gaining a firm understanding of the platform and standards
• Management of support helpdesk incidents, their triage, and logging Incidents and requests
• Prioritising and coordinating support efforts between client, 3rd parties and our partners
• Applying knowledge to problem solve, identify issues, and implement solutions
• Liaising directly with clients in a professional capacity and pro-active manner
• Ensuring prompt and accurate lines of investigation and rapid resolution
• Analyse cause of incidents and document recommendations to prevent re-occurrences
• Advising/resolving client network connectivity or application usage issues
• Creating technical documentation of new workflows and learnings
• Creating custom scripts to automate processes bringing new efficiencies to the job
• Managing monthly database queries and system reports (SQL, REST API and Excel)
• Implementing connectivity between PACS, RIS and our Cloud
• Advising and supporting client application integrations (JSON, SAML/SSO, Webhooks etc)
• Training system admin users, (and occasional on-site connectivity config to our Cloud)

Junior Application Support Engineer's Key Requirements

• Preferably 2+ years of professional work experience in IT development, deployment, or support - preferably on healthcare imaging systems)
• Strong scripting skills with JSON, RegEx, HTLM, SQL, Python, Perl, and REST APIs
• Knowledge of Windows and iOS operating systems - configuration and trouble shooting
• Understanding of Servers/VMs, networking and security (Firewalls, TCP/IP, Proxy servers etc)
• Competent with Remote Troubleshooting methods (RDP, Desktop sharing, VPN etc)
• A good knowledge of DICOM and HL7 - integration and troubleshooting an advantage
• Knowledge of PACS, RIS, Medical Imaging and radiology reporting workflows
• Good skills with Excel, Word, WordPress, and scripting tools

Are you enthusiastic about the Junior Application Support Engineer's job? Send us your CV in word format today...... click apply for full job details