Trainee Customer Support Lead Gloucester, Gloucestershire £17k - £20k (p.a)

Trainee Customer Support Lead

Location: Gloucester

Package: Basic Salary £17,000-£20,000 plus bonus (realistic OTE up to £24,000) & other excellent PLC company benefits

Hours: Full time (Monday-Friday)

Sector: Packaging distribution

The Company

We, the UK's largest packaging distributor have an exciting opportunity for an experienced customer service professional to join our team based in Gloucester. We are a committed equal opportunities employer that champions 'dignity in the workplace'. Our focus is to provide customers with fully integrated and innovative packaging solutions, augmented by outstanding customer service, so we are always keen to meet people who have a genuine passion for delighting customers.

The Trainee Customer Support Lead Role

Creating a positive customer experience is integral to what we do. To make this happen, we will need you to help provide the crucial 'bridge' between our customers and our internal purchasing, logistics and external field sales teams. This fast-paced, multi-faceted role will mean that you are the key contact for customer accounts in progressing their orders and ensuring that their needs are swiftly fulfilled. This position is wholly office based and focussed upon customer engagement and account development, ensuring first rate customer experience throughout. On this occasion, we are seeking to appoint someone to work full time hours Monday to Friday.

Trainee Customer Support Lead Key Duties

• Managing and developing a portfolio of existing accounts, acting as the key contact in progressing & processing all sales orders
• Liaising with internal departments such as logistics and procurement to ensure plans for fulfilment are easily communicated and customer delivery commitments can be met
• Maintain accurate up to date records on company CRM & swiftly processes sales orders
• Maintain regular customer contact to ensure positive customer experience upheld
• Ensures profitability for assigned accounts is maintained/improved via acting on opportunities to extend product range and recommend alternative solutions
• Investigate/apply customer credits
• Develop (over time) a sound grasp of internal administration/process systems and our extensive product range

Do you have the correct profile?

You must have demonstrable experience of having worked successfully within a similarly fast-paced customer service focussed role. You will enjoy the variety and tempo that comes with such a role, be comfortable with both taking inbound customer calls and making outbound calls on a regular basis. The prospect of learning a new internal CRM system will hold no fear for you and you will also be an accomplished administrator, able to complete sales order processing accurately. First class telephone manner, customer service and rapport building skills are all imperative as is the ability to forge and maintain effective internal working relationships with colleagues in other departments.

The Package

We offer a competitive basic starting salary along with a significant profit linked bonus scheme and commission. We additionally offer flexible employee benefits incorporating the following: 25 days annual leave (rising up to 27 days with service plus all bank holidays), additional holiday purchasing scheme, contributory pension & employee discount scheme. Macfarlane Group is also dedicated to maximising every employee's potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.

How to apply/next steps

This is a key appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting our favoured candidate to commence with us early in the new year. To make an application please simply click 'apply' ensuring that your CV is up to date and relevant. All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven't heard from us within a fortnight of applying, please assume your application has been unsuccessful on this occasion.

NO RECRUITMENT AGENCIES PLEASE