Andrea Loates

Company Name

Persimmon Homes Limited

Position Held

Sales Administrator

Dates

0000 - Present

Details

Sept 2013 - Present : Persimmon Homes Limited - Sales Administrator As Sales Administrator it is my responsibility to carry out the following Input all sales onto company system, weekly sales analysis, complete margin report Deal with reservations, cancellations, reservation monies, customers internal choices Distribute information on stock issues, orders to QS and Sub-Contractors Process letters for reservations, exchanges, completions, solicitors letters, brochures Process CML forms, cheque requests, update, new sites delivery addresses Input key release forms, new home demo forms, NHBC certificates, new home warranties Customers calls, customers complaints, stationery requests , staff uniforms, post

Company Name

Rocom Limited

Position Held

Account Administrator

Dates

0000 - Present

Details

Sept 2008- Aug 2013 : Rocom Limited - Sales and Key Account Administrator As Customer Service Administrator it is my responsibility to carry out the following Deal with a major key accounts, i.e. orders, queries, stock issues, cross selling Process written and verbal orders, release back orders daily Prepare and produce performance reports. Chase proof of deliveries Updating of company databases

Company Name

Chase

Position Held

Assistant

Dates

0000 - Present

Details

Sept 2007- August 2008 : Saville Audio Visual - Telemarketing Assistant As Telemarketing Assistant it has been my responsibility to carry out the following : Introductory letters to new prospective clients as a follow-up to my telephone conversations. Working with the Sales team to identify end users in targeted businesses. Liasing with Sales Managers for destination memberships, i.e. Mersey Partnership to find out monthly events. Send literature and introduction letter and follow-up call. Updating company databases General administration support for offers and proposals for the Sales Managers Proactive outbound calls. Prospecting and research

Company Name

Tele-Products Limited

Position Held

Sales Assistant

Dates

0000 - Present

Details

Jan 2005 - September 2007 : Tele-Products Limited - Operations and Sales Assistant Tele-Products Limited T/A as Crucible Technologies and First Stop Safety As Operations and Sales Assistant it has been my responsibility to carry out the following : Be the first point of contact for all Business to Business and Business to End User pre-sales and after-sales telephone calls and fax messages. Generate any required Proformas and Quotes as required by the customer, and ensuring that these are followed up on a fortnightly basis. Process any telephone, web or fax orders using an Electronic PDQ banking system and MS Access Bespoke database system. Carrying out telephone marketing strategies such as Telephone Surveys or Follow-Up calls against requested information. to process any required orders through the warehouse, ensuring that products are correctly packaged and labelled, then finally shipping the products using UPS Worldship Software. Test in-house manufactured and externally manufactured electronic equipment to ISO9001 procedures. Test returned equipment to ascertain whether the goods are faulty or not. If the goods are faulty then to proceed and fix the problem if possible.

Company Name

Civil Service Job Centre Plus

Position Held

Administration Officer

Dates

0000 - Present

Details

Jul 2004 - Jan 2005 : Civil Service, Job Centre Plus - Administration Officer As Administration Officer it was my responsibility to carry out the following : Deal with any client issues either by telephone or in person. Assist clients in York and the surrounding areas to find employment and/or suitable training courses. Contacting potential employers on behalf of the clients to arrange interviews and to supply any client information as deemed necessary. Advise clients of their benefit entitlements as and when required. Liaise with clients who may have had any learning difficulties or health issues. 6 month contract

Position Held

Sales Administrator

Dates

0000 - Present

Details

November 2001- August 2003 : Routeco - Sales Administrator As Sales Administrator my main responsibilities were to Process any telephone or fax orders on a daily basis, and to deal with a general enquires regarding price, delivery and any arising complaints. Processing monies from customers, either in cheque or cash transactions and, ensuring that the customers accounts where kept up To TILL using the installed computer system. Order stock from UK and International suppliers in accordance with the stock levels, and to ensure that no stock shortages were encountered. Carry out any general office duties including filing, photocopying and faxing. Left due to moving location

Company Name

Senate Electrical

Position Held

Supervisor

Dates

0000 - Present

Details

August 1999- October 2001 : Senate Electrical - Office/Quotes Supervisor Details can be supplied upon request. Left due to moving location

Position Held

Administration Assistant

Dates

0000 - Present

Details

1994-1999 : Shepherd Design and Build - Administration Assistant Details can be supplied upon request. Redundant due to company downsize

Company Name

Reprographics

Position Held

Assistant

Dates

0000 - Present

Details

1988-1993 : Shepherd Design and Build - Reprographics Assistant Details can be supplied upon request. Redundant due to company downsize