Andrew Dawson

Company Name

Barloworld Handling

Dates

0000 - Present

Details

Barloworld Handling UK Ltd. 1997 to October 2012 Barloworld Handling is £114m Turnover business with 420 engineers from a UK headcount of 950. Summary of key roles during my career with Barloworld : National Service Operations Manager report to MD

Company Name

Barloworld Handling

Position Held

Regional General Manager

Dates

0000 - Present

Details

2011 - Oct 2012 Promoted to Regional General Manager report to MD

Position Held

National Service Operations Manager

Dates

0000 - Present

Details

National Service Operations Manager 2011 to October 2012 Remit Develop and deliver the national service strategy with specific emphasis on delivering growth in Contract and Customer Service. Lead and develop the Field Service Organisation to achieve leading edge efficiency and productivity levels and deliver industry best levels of customer satisfaction. Develop and maintain robust relationships with key customers to ensure retention. Key achievements Introduced an engineer Quick Quote process which now generates over £200 ,000 in revenues per month

Position Held

Regional General Manager

Dates

0000 - Present

Details

Regional General Manager - North East 2008 to 2011 Remit Develop and deliver a regional trading plan to achieve the required growth and profit levels. Translate the plan into service delivery and revenue targets for sales, short-term hire, parts and service functions, identifying areas for maximising customer satisfaction, potential growth and proactively managing potential risks to business stability. Key achievements Increased revenues from £14.3 million to £19 million, taking the profitability from a £227k loss to a £507k profit. Returning company leading levels of revenues and profits. The Service Team in particular returned the highest UK gross profit at 42%. Introduced a CRM Tele-Marketing team and Service Sales managers. This role was adopted across the UK and last financial year sold an additional 1191 Service. Agreements at a base value of £294 ,060 per annum and 166 Thorough Examination agreements at a value of £20 ,700 per annum. Introduced Excess hour contract billing which resulted in the invoicing of over £250 ,000 across the UK in the 2011 financial year. Introduced Functional Scorecards for each functional leader presenting his or her performance against targets on a monthly basis. Introduced a staff council group.

Position Held

Regional Service Manager

Dates

0000 - Present

Details

Promoted to Regional Service Manager 2004 - 2008

Position Held

Regional Service Manager

Dates

0000 - Present

Details

Regional Service Manager-North West and North East 2004 to 2008 Remit Lead, develop and manage the Field Service operations ensuring that all engineers are working efficiently in the field and delivering high levels of customer satisfaction. Manage the Engineers development through active participation from Field Service Managers. Maintain and manage the regional customer relationships and to deliver to the customers the fleet management as required.

Position Held

Promoter to Field Service Manager

Dates

0000 - Present

Details

Promoter to Field Service Manager 2001 - 2004

Position Held

Field Service Engineer

Dates

0000 - Present

Details

Field Service Engineer 1997 - 2001

Company Name

First Bus Plc

Dates

0000 - Present

Details

Vehicle Mechanic/Inspector First Bus Plc 1989 - 1997

Company Name

Scania

Position Held

Vehicle Mechanic

Dates

0000 - Present

Details

Vehicle Mechanic Camerons - Scania 1988 - 1989

Position Held

Vehicle Mechanic

Dates

0000 - Present

Details

Vehicle Mechanic Derwent Motors 1987 - 1988

Company Name

Yorkshire Rider

Position Held

Apprentice/Vehicle Mechanic

Dates

0000 - Present

Details

Apprentice/Vehicle Mechanic Yorkshire Rider 1981 - 1987

Position Held

engineer

Dates

0000 - Present

Details

Restructured the aftermarket tyre operation which has resulted in a 11% increase in tyre sales of £154 ,000 last year Increased our leads to over 4000 from 3100 in less than 12 months by promoting engineer aftermarket sales leads. Increased revenues per truck from £127 to £144 whilst reducing cost per contract truck from £132 to £105 by introduced new Engineer dispatch process using repair times. Introduced National Benchmark/league tables which have promoted much higher levels of visibility and competition. These improvements in efficiency and productivity have seen our Maintained trucks per engineer increase from 49 to 60. Through natural wastage we reduced our headcount by 38 and the service gross profit improved by 7% Co-designed and delivered a series of one day training modules for Service Leaders Service Efficiency analysis, Delivering customer excellence, Coaching/managing the individual, Selling Service, Business writing skills, Leading effective teams. Co-designed and delivered 3 training modules for the Service Engineer Dispatch teams Effective Dispatch and Ways of working, product knowledge, Delivering customer excellence.