Bruno Carrasqueira Ireland
My Qualifications
College/University
Escola Professional Gustave Eiffel Polo da Amadora
Year(s)
-
Subject(s)
12 year (IT Networks and Electronics)
College/University
Cork Institute of Technology
Year(s)
-
Subject(s)
Bachelor of Applied Science (B.A.Sc.) (Cloud Computing)
My Experience
Company Name
Atos Worldline (Information Technology and Services)
Position Held
IT Service Desk Analyst Level II
Dates
0000 - Present
Details
• Analyze problems, diagnose IT issues and formulate plans of resolution.
• Identify severity and priority of IT issues.
• Implementation of new process of customer service.
• Support Mobile, PC, Mac, Windows, Web browsing, Microsoft Office, Cisco VPN,ORACLE SQL, Java Programming Errors, SAP Gui, POS Retail Systems, CitrixApplications.
• Networking Analyst
Company Name
Siemens IT Solutions Ireland (Information Technology and Services)
Position Held
IT Service Desk Analyst Level II
Dates
0000 - Present
Details
• Analyze problems, diagnose IT issues and formulate plans of resolution.
• Identify severity and priority of IT issues.
• Implementation of new process of customer service.
• Support Mobile, PC, Mac, Windows, Web browsing, Microsoft Office, Cisco VPN,ORACLE SQL, Java Programming Errors, SAP Gui, POS Retail Systems, CitrixApplications.
• Networking Analyst
Company Name
Siemens Portugal (Information Technology and Services)
Position Held
Inventory Management Specialist
Dates
0000 - Present
Details
• Make inventory management for NSN – Nokia Siemens Networks.
• Communication and information exchange with the care department, implementationdepartment and commercial department..
• Exchange equipments with Portugal Telecom Lab for calibration.
• Manage the automobile park for the NSN employees.
My Skills
- Active Directory
- SQL
- XML
- ITIL
- Java
- Microsoft Exchange
- Service Desk
- Requirements Analysis
- PL/SQL
- SharePoint
- Visio
- Virtualization
- XP
- Sla
- Windows
- IT Management
- Team Leadership
- Windows 7
- IT Service Management
- TCP/IP
- Troubleshooting
- Oracle
- Security
- Microsoft SQL Server
- MySQL
- Incident Management
- Cloud Computing
- Project Management
- Windows Server
- VMware
- Databases
- Computer Hardware
- Operating Systems
- Apache
- System Administration
- Unix
- Citrix
- Linux
- DNS
- Information Technology
- VPN
- Data Center
- IT Operations
- Business Intelligence
- Disaster Recovery
- Technical Support
- Servers
- Cisco Technologies
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