David Lane United Kingdom

Company Name

University of Oxford (Research)

Position Held

IT Support Officer

Dates

0000 - Present

Details

I am providing 1st and 2nd Line Desktop Support to over 3000 users for Oxford University's Libraries. Covering the helpdesk doing deskside visits. Imaging of Pc's, software and hardware installations. Basic network administration and Patching of network points.

Company Name

IRIS Software Group (Computer Software)

Position Held

2nd Line hosting support

Dates

0000 - Present

Details

Windows 2008 support in a hosted environment.Installation of software and management and maintain Windows 2008 server infrastucture.Active Directory administration.Update software.Creation of scripts to update software.Server audit client hosted environments (Hardware and 3rd party apps)

Company Name

University of Oxford (Research)

Position Held

Exchange Administrator

Dates

0000 - Present

Details

Exchange 2007/2010 Management and Support, responding to Support Calls to resolve Exchange 2007 connection issues via multiple email clients through an upgrade project to Exchange 2010.Reported any problems identified through daily checks for antivirus, spam, mailbox storage groups, backups, free space on mailbox servers, Client Access Server and San.Bes & Sophos Console AdministrationRestore and Backup MailboxesExtract Data from Mailbox statics (Exchange shell)Tracing logs in ISA sever and Exchange 2007 shell