Ditta Jenei

Company Name

Edt

Dates

0000 - Present

Details

www.gartnerkg.com Edt bei Lambach, Austria 2013 - 2014 Gartner KG offers tailor-made transport and logistical solutions on site for their customers, which range from small domestic enterprises to international groups. My responsibilities as a multilingual dispatcher included translating and transferring information between two groups of people, representing their interest to the other party and providing solution for every occurring problems and conflicts. Key Skills Acquired : Work related skills : work under pressure time management stress management problem solving organised, logical work approach multitasking prominent organisational and administrational skills managing, coordinating, representing and cooperating with a team of 30 - 50 employees ability to work under own initiative or under instruction Social skills : team work flexibility negotiating skills outstanding communication skill. 1st Level IT Service Desk Agent - UK Support IT Services Hungary

Company Name

IT Service Desk

Position Held

Agent

Dates

0000 - Present

Details

www.it-services.hu Budapest, Hungary 2012 - 2013 As a first level Service Desk Agent, I was the first contact person of the contracted users facing technical problems and my responsibility was to deliver solutions to their problems as quickly and effectively as possible. Key Skills Acquired : Outstanding Customer Support skills to establish relationships easily and to communicate with people of all levels of organisations effectively Competent use of Microsoft Office, highly developed internet skills Excellent problem solving skills Multitasking, time management to achieve and maintain quality standards