Evelyn Grider Greater Atlanta Area

Company Name

Custom Built Personal Training

Position Held

CSR

Dates

0000 - Present

Details

Answer inbound/outbound calls for customer satisfaction of contracts. Resolve contract disputes, escalations and emails response to the field regarding complaints. Handle processing of payments and handle cancellation and save program. Reduce cost of contracts to keep client from canceling and redoing contracts. Monitor complaints for fraud and other related issues. Return clients calls once response for escalation has been resolved. Trouble shoot contract disputes between field and gym locations, resolve contracts errors and payment errors, process contracts, letters to BBB answer, etc

Company Name

Primerica Insurance Company

Position Held

Licensed Insurance Agent

Dates

0000 - Present

Details

Responsibilities Selling life insurance, cold calling, meeting and greeting clients. Handling processing of claims and other insurance related issues for client. Independent Agent for Primerca

Company Name

Alorica

Position Held

Customer Service

Dates

0000 - Present

Details

• Communicate via phone and email with clients trouble shooting telephones and equipment and billing matters for client. Create and maintain tracking report. Follow establish procedures to handle inquires and resolve concerns to ensure client satisfaction.