Hasan Yasin

Position Held

IT Administrator

Dates

0000 - Present

Details

IT Administrator 8/2009-8/2013 CDM Arabia Riyadh-Saudi Arabia Supervised and Maintained office network including 2 servers, 30 workstations, and 5 network printers Monitored and Maintained Windows 2008 server and Windows Exchange 2007 server Manage information technology and computer systems, and ensure the company is equipped with appropriate hardware and software to meet the business needs of the company Develop an annual business plan and operating budget for the department and monitor the implementation of these to ensure that the financial targets are met Direct the preparation and implementation of policies, procedures and standards relating to information systems Responsible for researching and evaluating new technologies Follow an ongoing program of preventative maintenance for all IT equipment to provide user manuals on the use of any IT systems and incorporate them into relevant operating procedures of the operation Works with project teams and end-users to help implement Internal Systems Builds and maintains vendor relationships and coordinates the purchase of hardware and software products and other IT supplies Maintain an inventory of company IT assets and associated logins and passwords in a secure location Provide individual training and support on request

Company Name

IBI Group

Position Held

IT Administrator

Dates

0000 - Present

Details

IT Administrator 9/2007-6/2009 IBI Group Toronto-Canada Supervised and Maintained office network including 3 servers, 50 workstations, 7 network printers, 3 switches and T1 WAN connection Cisco 1700 router and Netscreen firewall Provided technical support for all office staff including hardware and software configuring and troubleshooting Monitored and Maintained Windows 2003 server Active Directory Monitored and Maintained Exchange 2003 server Installed, configured and troubleshot Windows XP and utilities applications Installed, configured and troubleshot staff applications MS Office 2003 , MS Project 2007 , AutoCAD 2008 , Adobe Packages etc. Configured and Maintained Norton Antivirus Cooperate Edition on all servers and workstations Configured and Monitored VERITAS backup software Supervised and Monitored Juniper Netscreen firewall Trained staff on using the network resources printers, email, share folders, map network drive etc. Remotely support and monitor office servers and staff PCs Hasan Yasin 647 455-0320

Position Held

Technical Support

Dates

0000 - Present

Details

Field Technical Support 7/2006-9/2007 Metafore Toronto-Canada Provided a field support to customers such as IBM, HP, Rogers, Wal-Mart, TD Bank, Insurance and Financial companies etc. Installed and configured Software Packages such as Windows XP/2000 , MS Office, Lotus Notes, Blackberry Management Utility, VPN Client etc. Installed and tested Routers, Switches and Modems for several customers Fixed HP and IBM servers including troubleshooting and replacing parts such as Motherboard, SCSI Backplane, Power Supply etc. Fixed HP and IBM Desktops including troubleshooting and replacing parts such as Motherboard, Hard Disk, Power Supply etc. Fixed HP, IBM and Toshiba laptops including troubleshooting and replacing parts such as Keyboard, Motherboard, LCD panel etc. Fixed HP and Lexmark printers including troubleshooting, configuring and replacing parts such as Fuser, Formatter, Low and High Voltage Boards, I/O Mechanism etc. Fixed Genicom line printers including troubleshooting and replacing parts such as Print Heads, Boards etc. Managed service calls using PalmOne Treo

Company Name

Getronics

Position Held

Technician

Dates

0000 - Present

Details

Break/Fix Technician 7/2004-6/2006 Getronics Toronto-Canada Provided support to clients Home Depot, Shoppers Drug Mart, Canada Revenue, TDSB, HSBC Bank, Dell customers etc. solving various technical problems Troubleshot and fixed hardware problems in PCs IBM, DELL, HP etc. , Printers LEXMARK, HP, BROTHER etc. and other peripherals Replaced Motherboard, LCD, Keyboard, Panel, and other hardware parts for Laptops Dell, IBM, HP, and COMPAQ Configured and maintained operating systems Windows XP/2000/98 and applications MS Office 2003/2000 , Internet connection, anti-virus utilities etc. Prioritized, scheduled and processed customer calls

Position Held

Technical Service Representative

Dates

0000 - Present

Details

Technical Service Representative 9/2003-7/2004 Compugen Toronto-Canada Participated in City of Toronto PC deployment project 20 ,000 units deployed in several hundred locations across the GTA Installed and configured IBM PCs, IBM laptops, and LEXMARK printers Tested and QA other technicians work Hasan Yasin 647 455-0320

Position Held

Technical Support Engineer

Dates

0000 - Present

Details

Technical Support Engineer 11/1998-4/2003 Computer and Engineering Bureau CEB Amman-Jordan Provided customer service to hundreds of clients assisting them with solving hardware and software problems Team leader in Ministry of Education schools computerizing project Assembled, repaired, and configured PC hardware including hard disk drives, display adapters, modem cards, and network cards Installed, configured, and maintained PC peripherals including printers, scanners, and tape drives Installed, configured, and maintained servers on Windows NT/2000 Server and Novell 4.x/5.0 platforms and workstations on Windows XP/2000 Professional/9x platforms Installed, configured, and troubleshot software applications including MS Office XP/2000/97 , anti-virus utilities, Internet browsers, e-mail programs, etc. Configured and installed data communication systems modems, switches, etc. Configured peripheral devices on AIX UNIX print servers, printers