Hazem Mansour

Company Name

Forever 21

Position Held

Store Manager

Dates

0000 - Present

Details

 Cultivate a culture of excellent customer service; deal with the customer complaints effectively and promptly. Manage and control all the aspects of store operations. Ensure that company standards of housekeeping, grooming, presentation and professional conduct are maintained. Communicate effectively with the team, passing on all relevant information at the right time. Maximize sales promotion and brand activities through effective planning and preparation. Constantly seek new opportunities to drive and create additional sales. Develop an annual strategy for the store to meet sales targets, develop the team and increase business with the brand/operation Manager. Ensure the store is merchandised visually to company standards.  Ensure accurate and timely reconciliation of cash, floats and petty cash. Manage the POS system, including troubleshooting and error logging. Ensure stock levels in store are maintained through monitoring stock and liaising with store planner for optimal replenishment. Manage stock takes in store in liaison with Brand/Operation Manager. Ensure all company and legal policies and procedures are implemented and monitored in store. Analyze available data use the reports to improve store performance, and provide recommendations and suggestions to the Brand Manager. Monitoring staff &handling the staff weekly schedule.  Updating weekly sales reports (target achievement, feet-in report). Daily merchandising for the new stock delivery according to the floor set.

Company Name

Lifestyle/Beauty Bay

Position Held

Retail Store Manager

Dates

0000 - Present

Details

Responsible for overseeing the operation of the store and ensuring maximum sales and profitability through merchandise, inventory and human resource management, and managing operating costs and shrinkageMaximize department sales and productivity metrics in line with shop targets
•Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily and weekly basis and communicate to staffResponsible for purchasing supplies and product for sales.Orients, train, schedules ,monitor , evaluate and provide direction to the staff and volunteerProactively generate ideas to develop business opportunities and maximize sales to achieve or exceed all financial goals.Conducting regular team meetings to communicate relevant business focuses and to aid development.Focus on brand development through the demonstration of positive action behaviors. Strategic Planning and forecasting of core assortment of perfumes and maintaining a fill rate and a base stock as per current order requirements. Carrying out visual merchandising, BTL activities as well as managing corporate tie ups and MIS analysis of stock both in house and concessionaires

Company Name

Mexx

Position Held

Store in-charge

Dates

0000 - Present

Details

Assisting customer’s problems and solving them.Assisting in day today sales.Contributes to team effort by accomplishing related results as needed.Daily merchandising for the new stock delivery.Ensures availability of merchandise and services by approving contracts; maintaining inventories.Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends.Maintain the excellent service for customers’ satisfaction