Himesh Kumar Didsbury, Cheshire

Company Name

SPAR

Position Held

Customer Assistant Sales Person

Dates

0000 - Present

Details

SPAR in Hoole, Chester, UK - Customer Assistant Sales Person June 2011 to till date Serving customers at the sales counter Offering face to face advice to customers on the stores products Maximising store revenue by suggesting upgrades, insurance and add-ons to customers Processing returns and refunds as required in line with company procedures Occasionally being responsible for the stores security including being its key holder Used stock management system to check, locates and move stock both in and out of the store Responsible for the daily management of the till in the absence of the senior members Ensuring that all areas are clean and adhere to the companys clear floor policy and Health and Safety requirements Handling customer complaints in a calm manner Managing cash and payment systems in accordance with company procedures and policies In the absence of store manager I used to look after the store

Company Name

IBM Global Process Services

Position Held

IT Support Technical Specialist

Dates

0000 - Present

Details

IBM Global Process Services, India - IT Support Technical Specialist July 2009 to May 2010 Installing and configuring computer hardware operating systems and applications Monitoring and maintaining computer systems and networks Troubleshooting system, network problems and diagnosing and solving hardware/software faults Replacing parts as required Testing and evaluating new technology Conducting electrical safety checks on computer equipment Liaising with staff/clients through a series of actions Providing support, including procedural documentation Following diagrams and written instructions to repair a fault or set up a system

Company Name

Apex Computers

Position Held

Sales and Marketing Executive

Dates

0000 - Present

Details

Apex Computers, India - Sales and Marketing Executive August 2004 to July 2006 Maintaining and developing customers relationship via meeting, telephone calls and emails Visiting potential customers for new business Making accurate, rapid cost calculations, and providing customer with quotations Negotiating the terms of an agreement and closing sales Gathering market and customer information and providing feedback on future buying trends Representing our organisation at trade exhibitions, events and demonstrations Negotiating variations in price, delivery and specifications with managers Advising on forthcoming product development and discussing special promotions Liaising with suppliers to check on the progress of existing orders. Recording sales and order information and selling copies to the sales office SKILLS PROFILE Management Skills Project Management : Planning, prioritizing and executing tasks to deliver projects on time and within budget Client Relationship : Contact and communication with staff/clients at all levels. Understanding and striving to exceed designated tasks Presentation skills : Presenting financial results and project status to Senior Management People Management : Working in teams and leading by example Technical Skills Excellent knowledge of Windows XP, MS-Office applications, SQL and Database Good knowledge of Mac, Linux operating system and UNIX command line-shell Certification in Programming of C, C#PLPL# and Java from DOEACC, India. OTHER INTERESTS and ACHIEVEMENTS Cricket - Played for the University of Chester and also play for Chester Boughton Hall Cricket Club Winning Team member of 2011 for Saturday 40-40 knockout in first division, Cheshire League First prize in the Business Boost Bootcamp at Riverside Innovation Centre, Chester Best innovative business plan - Electronic Travel Magazine in the form of an App for phones and Tablets