John Nash

Company Name

HP

Position Held

Inside Sales Representative

Dates

0000 - Present

Details

HP Erskine April 2014-Febuary 2015 Inside Sales Representative In this role I am involved in the sale of a suite of software solutions that HP Sell. These products include Software testing solutions, Service desk offerings and Operation software for Measuring Server and network health. This role requires a great deal of product knowledge and a high level of customer service skills. In this role there are various targets such as Talk time, Revenue generation and number of sales.

Company Name

Getronics

Dates

0000 - Present

Details

Getronics Renfrewshire Sept 2013-Nov 2013 1st Line Helpdesk Analyst In this role I was working for Getronics in the above location on the Helpdesk for the RAC. This involved : Dealing with AD Accounts Dealing with Outlook Mail Client Sophos Security Software Drive access software This role was primarily 1st line and passing calls to other teams and 3rd party Organisations. This Role required a high level of Technical Knowledge and customer service skills.

Company Name

Vodafone

Position Held

Customer Service advisor.

Dates

0000 - Present

Details

Web help TSC Vodafone Jan 2013 - Sept 2013 Customer Service advisor. I am wasemployed as a Part Time Customer service representative based in Kilmarnock. This role mainly involves : Resolving any technical customer issues with a variety of handsets Resolving any customer account issues Dealing with new account queries Knowledge and awareness of new Products and offers Billing and payment queries Arranging repair of faulty handsets This position requires a great deal of accuracy and attention to detail as well as a high degree of customer care and communication skills. In this role I constantly exceed targets set for Customer satisfaction and issue resolution.

Company Name

Ernst and Young

Position Held

Service Desk Analyst

Dates

0000 - Present

Details

Ernst and Young July 2010 - February 2013 Service Desk Analyst I was employed as a Systems Analyst for Ernst and Young, based in Glasgow city centre. This role mainly involved. Assisting users to analyse, identify and escalate trends where root cause analysis is required, which enabled me to build a working wide knowledge of IT hardware and operating systems Follow agreed policies and procedures to quickly restore IT/Telephone services to clients in order to support the business in revenue generation. Solving technical problems across all platforms and working in conjunction with Incident Management. Maintain detailed awareness on new technologies to ensure consistency in support, and continue to improve a broad understanding of existing and emerging technologies. Problem solving pro-actively, using own and team technical knowledge and awareness, or when required, escalating problems to other CBS zones. Participate in new service adoption launch projects to ensure operational issues are addressed. to ensure the progression of all problems are monitored, adhering to the relevant SLA procedures.

Company Name

Dell

Dates

0000 - Present

Details

Dell Computer Incorporation Jan2007 - June 2009 Kits and Accessories Technical Inside sales representative In this role I was involved in advising all customers in the Enterprise, Global and Public sectors on all upgrades and accessories required for their Client systems and parts on Enterprise servers. This involved asking the right open and closed questions to enable myself to find the correct technical solution to match the customers needs - hardware upgrades ranging from Memory through to storage solutions and advice on any other IT product/solution that DELL sell. This position also required a high level of business acumen and customer service consistently trying to exceed the customer expectations. I consistently over achieved on my quarterly bonus by overachieving on all targets set. I acted as one of the main points of contact for Customer queries requiring a greater in depth technical solution to their request. This position required a high degree of product Knowledge, accuracy and speed

Company Name

Dell

Position Held

Business Support Specialist Technician

Dates

0000 - Present

Details

Dell Computer Incorporation May2005 - Jan 2007 Business Support Specialist Technician In this role I was employed as an IT technician in this section of Dell Inc. My duties include taking calls from outside organizations which have faulty IT equipment and diagnose the fault and arrange a repair, enabling a first time fix of the fault with the aid of the end user over the telephone. This role involved supporting and diagnosing faults on all DELL hardware and support to the end user on MS Windows 2000 , XP In addition a best effort approach was offered to customers as regards all other faults including networking, MS Office and outlook. This required a high level of Technical expertise in both hardware and software, an excellent telephone manner coupled with a high degree of customer care. I thrived in this position as I like to help people solve problems and achieve a positive solution to the problem.

Company Name

Sky

Position Held

Sales Agent

Dates

0000 - Present

Details

Response Handling Limited May2004 - May 2005 Tele-Sales Agent In this role I was Initially Involved in the sale of Broadband to home users, this was initially an outbound project However as success spread it became more inbound, and I was switched from Outbound to inbound sales, Converting queries into sales. I also was involved in another outbound project involving Sky Television selling CPS to residential customers.

Position Held

Sales Agent

Dates

0000 - Present

Details

Chorus Direct May2003 - May 2004 Tele-Sales Agent In this role I have been selling a range of products on behalf of a variety of clients. . Working on outbound projects selling these products, meeting sales targets by Working as a part of a large call centre. This role has enabled me to develop my communication skills further, enhance my telephone skills and hone my practice of excellent customer care.

Company Name

IT solutions

Position Held

Sales Advisor

Dates

0000 - Present

Details

Research Machines Nov2001- May 2002 Sales Advisor In this role my main duties involved providing technical advice to customers on a variety of IT products and services specifically aimed at the further education market. The RM product range I supported covered a wide spectrum of IT solutions from web based software applications and licensing through to advice on network configurations and hardware upgrades to servers and client systems. This was an independent role and I was required to work under my own initiative. I was responsible for the initial contact and analysis of the required solution right through to providing quotes and setting up orders to be processed. The role required a high degree of customer focus. Good communication and excellent IT and organisational skills

Company Name

Sky

Dates

0000 - Present

Details

Sky Television Aug 1999-Sept2001 Tele-Sales Agent I was employed as a customer advisor within SKY Televisions demanding and rapidly expanding Telesales environment. The role involved dealing with all aspects of customer care from initial contact through to billing and Technical enquires. My duties included : Assisting existing Sky Analogue customers in conversion to the new Digital Service Effectively dealing with any customer complaints regarding their accounts, reviewing customer finance options and helping to maintain Skys customer base and leadership position in the digital television Marketplace. Supporting Skys Customer helpdesk, designed to quickly resolve any account based or technical issues customers may have with the service, and providing explanation and guidance on how to get the best from the leading-edge digital television and Open Internet Services environment. The role required a good understanding of customer care and Call Centre Technology coupled with a detailed knowledge of the new Technology involved particularly the new Internet and Open Interactive services Offered.

Company Name

Comet Retail ltd

Dates

0000 - Present

Details

Comet Retail ltd Sept 1997 - Aug 1999 Multimedia sales Supervisor In this position I was responsible for all aspects of customer care and support in a demanding retail technical sales/support environment. My main duties included : Advising Personal and Corporate Customers on the systems and software solutions best suited to their needs. Reviewing and arranging Customer personal finance options Providing the first line of support on all technical enquiries received in-store. These ranged from Installation and user issues with MS Office and supporting Desktop applications to queries regarding required system configurations and upgrades for particular desktop applications. Overall responsibility for the day to day administration of the department and training and supervision of the other departmental staff. The department is situated in the largest store in Scotland and is one of the most successful PC Sales/Support sections within the organisation. The position required an excellent knowledge of customer care and support issues coupled with an in-depth technical knowledge of PC Configurations and Desktop application architecture.

Company Name

PC World

Position Held

sales advisor

Dates

0000 - Present

Details

PC World Oct 1995 - Aug 1997 In this position I was responsible for direct sales and support of both personal and corporate customers, in one of the UKs largest and most demanding retail environments. Initially I was hired as a part-time sales advisor and quickly excelled in this environment, leading to my advancement to a full-time position. Whilst in this position I established myself as the best performing sales/support advisor in the store for several consecutive months. The role required extensive customer liaison skills and a detailed technical knowledge of the systems and software on offer. The system solutions available ranged from stand-alone home PC systems upgrades and peripherals through to network NT based small office systems. Due to the diversity of the solutions on offer, a significant amount of product training was organised by both PC World and supporting organisations such as Microsoft, IBM, Compaq, Packard Bell and Intel. This training, coupled with the on-job experience, provided me with detailed knowledge and understanding of a wide variety of PC Hardware, and supporting desktop application architectures - including installation and support of most Microsoft Office applications.

Company Name

PC technology

Position Held

A/V/ICT Technician

Dates

0000 - Present

Details

Cardonald college Jan1991 - Sept 1995 A/V/ICT Technician In this position I was responsible for all installation and support aspects of audio-visual and PC technology on a cross college basis. The audio-visual equipment utilised ranged from overhead projectors to a full Five-camera T.V. studio. My main duties included the setting up and maintenance of equipment such as video recorders, edit suites, vision mixers and other video production equipment for use by the college students and staff. I was also involved in the training of staff/students on all aspects of video production and, due to my background in electronics, taking classes on the electronic aspects of video production. In the last eighteen months in this position I was seconded to the administration section of the department to support PC systems and applications. . Electronic Data Processing Jan1991 - Sept 1995 Computer Engineer In this position I was responsible for the assembly, test and repair of a variety of computer systems ranging from multi-user systems to standalone PCs. My main duties included the design and assembly of bespoke systems to customer specifications, debug and repair/replacement of faulty components and training and supporting field service engineers in-house and remotely at customer sites. The position required a detailed understanding of PC and Circuit board architecture on a variety of platforms, and the ability to work under pressure to strict deadlines in a customer focused environment.

Company Name

Electronic Data Processing

Position Held

Computer Engineer

Dates

0000 - Present

Details

Cardonald college Jan1991 - Sept 1995 A/V/ICT Technician In this position I was responsible for all installation and support aspects of audio-visual and PC technology on a cross college basis. The audio-visual equipment utilised ranged from overhead projectors to a full Five-camera T.V. studio. My main duties included the setting up and maintenance of equipment such as video recorders, edit suites, vision mixers and other video production equipment for use by the college students and staff. I was also involved in the training of staff/students on all aspects of video production and, due to my background in electronics, taking classes on the electronic aspects of video production. In the last eighteen months in this position I was seconded to the administration section of the department to support PC systems and applications. . Electronic Data Processing Jan1991 - Sept 1995 Computer Engineer In this position I was responsible for the assembly, test and repair of a variety of computer systems ranging from multi-user systems to standalone PCs. My main duties included the design and assembly of bespoke systems to customer specifications, debug and repair/replacement of faulty components and training and supporting field service engineers in-house and remotely at customer sites. The position required a detailed understanding of PC and Circuit board architecture on a variety of platforms, and the ability to work under pressure to strict deadlines in a customer focused environment.