Jonathan Brooks

Company Name

New Call Telecom

Position Held

Credit Controller

Dates

0000 - Present

Details

25/06/12 To TILL New Call Telecom Credit Controller Customer Service Resolving problems - resolving problem quickly and efficiently Achieving collection targets - achieving £15000 collection over month and 65 direct debits Cover for team leader - cover team leader monitoring staff attending meetings and doing manager call backs Inbound and outbound calls - have contact lists to work daily as well as taking all inbound calls and targeted on making or receiving 100 calls a day Promote company products - both phone and broadband packages Produce reports - total debtors list, payers list and direct debit payers Bank reconciliation - reconcile bank payments to accounts Credit notes - raising credits and applying to accounts Resending invoices Sending in Direct debit files to bank for monthly run Applying bacs payments and cheques to accounts and banking Running addacs,auddis and direst debit indemnity claims from bank to accounts Doing direct debit lodgements to the bank

Position Held

Branch Manager

Dates

0000 - Present

Details

01/12/11- 30/05/12 LOANS2GO Branch Manager temporary Loans2go sell log book loans on cars. Left due to contract finishing. Achieving lending and collection targets. Advertising and marketing company and products. Health and safety. Staff supervision and motivation. Negotiating repayments. Good communication. Process lending from application to payout. Staff training. Fraud protection. Customer service. Adhere to company lending policy. Approve loans to mandate level. Staff Supervision and motivation Monitoring branch performance via KPIs. Setting staff targets

Position Held

Staff

Dates

0000 - Present

Details

01/01/10- 30/11/11 NCO Europe Account Representative NCO Europe collect outstanding balances for banks, finance houses and telecommunication companies Left due to being offered job with Loans2go Inbound and outbound calls. Customer service. Achieve collection targets. Negotiate repayments.

Position Held

Accounts Manager

Dates

0000 - Present

Details

04/12/06 - 31/12/09 Welcome Finance - Customer Accounts Manager At Welcome Finance were secured , personal and Higher Purchase sub prime lender left due to company closing down. Achieve lending, sales and collection targets. Negotiate repayments. Personal and secured lending from application to payout. Cross selling insurance products. Take staff training both one on one and group sessions. Promote company products.

Position Held

Assistant Manager

Dates

0000 - Present

Details

Adhere to company lending policy and mandate lending levels. Working to KPI targets 28/08/03 -04/12/06 Eccles Finance - Assistant Manager Eccles are a sub prime home collect company. Left due to lack of opportunity. Achieve branch lending and collection targets. Promote company products including lending, toy catalogue and hampers. Staff motivation, training and supervision particularly for poor performing staff. Scrutinise and audit rounds. Credit decisions and vetting. Negotiating repayments. Customer Service.

Position Held

Assistant Branch Manager

Dates

0000 - Present

Details

Monitoring agents performance via branch KPIs Setting targets for team staff 25/02/02 - 28/08/03 Greenwoods Personnel - Credit Assistant Branch Manager Greenwood are a home collect credit company and left due to lack of progression. Credit decisions with in mandate. Customer service. Credit decisions with in mandate. Supervise staff, staff training and motivation. Particularly for performing staff members. Achieve lending and sales targets. Audit and scrutinise rounds. Monitor agents via branch KPIs Setting staff for members of team