Julija Demcenko London, Greater London

Position Held

Assistant to StudyGroup Regional Director

Dates

0000 - Present

Details

Assistant to StudyGroup Regional Director, Riga March 2010 - September 2012 Deputising for the manager, making daily operational decisions and delegating work to others in the managers absence. Devising and maintaining office systems, including data management and storage. Arranging travel and accommodation for manager and self for business travel. Notation and dictation during meetings and providing general assistance during presentations. Screening telephone calls, enquiries and requests, and taking subsequent appropriate action. Performing a meet and greet service to visitors and important clients, at all levels of seniority. Organising and maintaining self and manager diaries and making and hosting appointments. Dealing with incoming email, faxes and post, and corresponding on behalf of the manager. Undertaking background research and presenting subsequent nfindings. Drafting, issuing and delivering documents, briefing papers, reports and presentations. Organising and attending meetings, briefing the manager to ensure he is well-prepared on all aspects. Planning, organising and managing corporate events. Initiating contact and generating communication in order to facilitate potential sales opportunities. Liaising with staff, clients, suppliers and other organisations on various aspects of the business.

Position Held

Administration assistant

Dates

0000 - Present

Details

Administration assistant Dome Hotel and SPA, Riga November 2011- February 2012 Welcoming guests upon arrival. Completing guest arrival and departure procedures. Providing customer service for guests in line with procedures. Managing guest requests and complaints. Making guest bookings by phone, e-mail, letter, fax or face to face and transferring them onto Fidelio Opera PMS. Generated leads for possible sales. Allocating rooms to guests and formatting and issuing electronic keys. Preparing bills for guests, recieving payments and closing guest accounts. Recieving and forwarding messages to guests. Managing special requests from guests, for example booking theatre tickets or storing valuable items. Resulving questions concerning hotel offers and providing advice on activities and cultural locations in the surrounding area.

Position Held

receptionist

Dates

0000 - Present

Details

Alfors gaming facility receptionist, Riga June 2008 - December 2010 Developed personal strategy to increase sales at the cashing facility. Preparing end of the day cash balance reports. Managing the cashing facility for client payments. Welcoming and register clients. Telephone receptionist dealing with custumer enquries sales and client complains. Serving drinks, tea and coffee to clients. LANGUAGES : English - fluent Russian - mother tongue Latvian - mother tongue French - good Full European Union Driving License