Kish Saraff

Company Name

BT Business Corporate

Position Held

Account Manager

Dates

0000 - Present

Details

June 2004 To TILL BT Business Corporate, Account Manager Account Manager servicing 10 high level accounts within our base. Responsibility for £7.5 million revenue line including new wave IP technology, outsourcing and core revenue. This has involved managing a team of specialists linked with an unrelenting drive to improve customer satisfaction strategic growth and propositions that add clear and defined business value. Account development planning and forecasting are integral to this role, as is understanding revenue and margin. Achievements include : Implementation of a £1 Million contract for a large property developer that encompassed Hosting, Global MPLS, Service Desk and managed billing thus streamlining their ICT processes and increasing value to their own internal customers. Development of a relationship which led to the provision of a Data Infrastructure for a large insurance company displacing a competitor and providing £500 ,000 of new revenue. Worked to tight timescales to improve business efficiency and their external customer focussed activity. Retention of services with a Charity and Public Sector organisation this included 2000 Mobiles and £700 ,000 of Landline and Calls business despite tough competition. Allowed a holistic approach to understanding the customers communications and placing Unified/ Convergence technologies firmly on the agenda. 1

Company Name

BT Global Services Voice Network solutions

Position Held

Account Executive

Dates

0000 - Present

Details

March 2001 to June 2004 BT Global Services, Voice Network solutions Account Executive supporting Account Teams in the Law, Recruitment and Media sector of BTs Global Services arm on voice, switch and private circuit opportunities within the environs of London. Responsible for a £17 million revenue line including voice, switch, inbound, private circuit and conferencing. The key has been developing and acquiring revenue from the competition, and selling the strengths of the BT proposition through presentations and value add products. Have been able to substitute for my manager supporting in running the team by attending meetings, forecasting, collating reports and by working with our product line to develop new compelling products for our customers and sales people. Often asked to mentor new members to teams. Achievements include : Retaining £3.5 Million of core Private circuit revenue for a large financial services organisation. Winning £100K per annum of new revenue for a large European Law firm and displacing a competitor. Member of the Team that won £500K of new business from a competitor in a large Video and Media Entertainment Company. Concentrated on tangible business and financial benefits to working with BT.

Company Name

BT

Dates

0000 - Present

Details

June 1999 to March 2001 Major Account Manager, BT SME Evolving relationships at all levels within 8 Major Accounts in the SME division. Worked with service and internal teams to improve customer focus. Keen advocate of utilising partners within accounts and generating revenue through traditional methods.

Company Name

BT

Position Held

Major Account Manager, SME

Dates

0000 - Present

Details

June 1997 to June 1999 Key Account Executive, BT Business Connections. Acting as the face to face interface for 400 plus customers for 3 Desk Account Managers. Mentored and motivated them as we managed a £7 Million base by developing customer and internal relationships. Sold across the BT portfolio, managed service and complaints and saw one of my Account Managers gain a space on Masters Club.

Company Name

BT Business Connections

Position Held

Key Account Manager

Dates

0000 - Present

Details

June 1995 - June 1997 Key Account Manager, BT Business Connections. Managed a volume base of some £5 Million per annum. Developing business relationships at appropriate levels through proactive telephone calling and face to face meetings. Worked closely with Account Executives to give a holistic approach to dealing with BT on often neglected customers.

Company Name

BT

Dates

0000 - Present

Details

June 1991- June 1995 BT Retail and Marketing Operations, Reading Business Communication Centre. Sale/Advice on business telecomms portfolio i.e. switch systems, and cellular products, involved in demonstrations and formal presentations. Liaising with account managers, customer presentations, reports, compiling business database, off the street sales. Have also represented the company at exhibitions such as Ideal Home and various Technology shows. 2