Leandro Fonseca Rio de Janeiro

Executive with large experience as a IT Project Manager

About Me

* Executive with extensive experience in Project Management (international, national and government), PMI methodology, structuring and implementing the Project Management Office/PMO, skilled in highly complex and multidisciplinary projects, as well as management of large BPO projects (Business Process Outsourcing) and management of IT services (Software factory);n* Career developed as a Project Manager in leading companies in their industries (such as Consulting, Telecommunications, Consumer, Automotive, Banking, Government, Providers Service), with high exposure level, reporting directly to customers and leaderships in national and international levels.n* International exposure (works, training and studies in the USA, Australia, India and Argentina);n* Recognised formally by 'People Survey' program as a leadership reference that promotes, provide opportunities and influences the development of professionals;n* Experience in Software Factory Operations management, referring to software maintenance or evolutive demands;n* Deep knowledge of all business areas process related of a company;n* Leadership skills: Budget management, forecasting, infrastructure, people, third party outsourcing, proposals (RFP / RFI) and contracts;n* Professional Leadership (multidisciplinary and multicultural), keeping the team cooperative, motivated, aligned and focused on business objectives;n* Highlight as strong points a good interpersonal relationships, results-oriented, cooperative, self-motivated and influence;n* Post-graduate in Project Management from FDC (Fundação Dom Cabral), Specialization in Software Engineering from FIT and Graduated in Information Technology from Unicentro Newton Paiva;n* Cambridge University - FCI Certified / * PMI Membership;

My Qualifications

College/University

University Of Cambridge

Year(s)

Subject(s)

FCI Certified

College/University

Fundação Dom Cabral

Year(s)

Subject(s)

Project Management

My Experience

Company Name

ACCENTURE

Position Held

Executive - Project Manager

Dates

0000 - Present

Details

Executive - Project Manager at ACCENTURE November 2010 - July 2016 5 years 9 months Executive Project Manager responsible for multidisciplinary projects in Brazil and abroad India, USA , in partnership with leading companies in their industries such as Banks, Telecom, Automotive , strongly acting in the management of all related knowledge areas people, cost, scope, time, quality, etc Responsible for design and implement Governance models for Projects and Operations with customers and company leaderships, which allowed to promote, strengthen communication and relationship, ensure alignments, manage conflicts and assist decision-making Project manager of large BPO projects Business Process Outsourcing with the scope to absorb operations and processes of some clients and migrate them to India Bangalore , strategy aimed at reducing costs and increasing productivity. Performed the management of the projects, as well as planning and control, hiring and rebadge, mapping, refining processes in Brazil, training Brazil and India and subsequently implementing the physical operation in India and Brazil. Lead transition of big deal plus 1.000 employees building operational capacity in multi-site in a multi-tower operation I managed, planned and executed projects for Automotive industry, to launch new cars models at Brazil market by defining and enabling empowerment strategies which would reach 100% of stores trained throughout the country I managed Software Factory Operations referring to the software maintenance or evolutive demands, implemented a Service Model which aimed the improvement of quality, the service provided and reach the SLA´s I was responsible for the financial management of projects and operational index KPIs I led multidisciplinary teams IT, Legal, Infrastructure, Process, HR in projects, coaching them for planning, conduction and delivery, keeping synergy I was recognised formally by the People Survey program as a leading reference that promotes and influences the development of professionals .

Position Held

Project Manager

Dates

0000 - Present

Details

Project Manager at TODO December 2008 - October 2010 1 year 11 months Project Manager responsible for the development and implementation the project of the Central Citizen Assistance 1746 from the Rio de Janeiro Government, which from the convergence of Contact Center and Internet applications for smartphones allowed the integration and unification of the service occurrences and demands of Rio citizens for more than 42 municipal areas, such as : Cedae, Comlurb, Vigilância Sanitária, Finance, Education, etc. Directly Responsible for the technology solution design and systems implementation for centralized back office of Oi Telecom with Anatel. Such solution aimed to control all instances with the winning run with Anatel, improving customer service quality, as well as preventing loss of time and consecutive penalty established by Anatel. I kept high exposure levels and established good interpersonal relationships, reporting directly to contractors customers and leaders of the company. Promoted and Optimized communication from the establishment of periodic Status Report models and governance meetings Member of the team responsable for create the Project Manager Office at the company, defining procedures and process

Company Name

CONTAX

Position Held

Project Coordinator

Dates

0000 - Present

Details

Project Coordinator at CONTAX June 2003 - December 2008 5 years 7 months Working area : GTA - Management Technology and Applications Project management related to the annual strategic planning Scope Management, feasibility study, functional specifications, technical, raising requirements, cost management, change management, quality, time, technical and functional approval, implementation Applications support for all the call center operations, ticket management controling Development management with the software factories Outsourcing Working area : Architecture Products and Technology Management of products/technology systems focused on contact center operations Scenario analysis, feasibility study and implementation of new technologies and projects. New technologies and solutions prospecting. Monitoring of market trends to develop strategies to ensure competitiveness Expansion of technologies for new operations or new sites regional Working area : GPQ - Quality and Process Management Definition of operational processes and procedures and internal infrastructure. Control of annual investments in the CAPEX and OPEX. Responsible for the direct reports of the regional operational availability, setting standards, SLAs, Status Report, goals, etc. Definition of action plans and improvement of the proposed models lessons learned, knowledge base, etc. .

Company Name

CSU CardSystem

Position Held

analyst

Dates

0000 - Present

Details

Senior Support and technology analyst at CSU CardSystem March 2000 - June 2003 3 years 4 months DBA : Development and Database Administration for Oracle and SQLServer, allowing demands on development instances for later deployment in production. Ensuring data consistency, the banks infrastructure and quality of online application to be made available or custom Modeling using System Architect tool case to analyze scenarios, data dictionaries DD and diagrams relationship entity DER . Generate scripts for Reverse Engineering scenarios Systems Analyst : Development and implementation of the CSU Group Intranet, structured in an application of 3 layers, using web development languages HTML, ASP, VBScript and JavaScript and database Oracle and SQLServer . Web Servers Management Operating Systems, IIS, Component Services Systems Analysis, leadership and development projects requirements analysis, prototyping, implementation using essential analysis techniques