Liam Westwood

Company Name

KFC Kentucky Fried Chicken

Position Held

Store Manager

Dates

0000 - Present

Details

KFC Kentucky Fried Chicken Store Manager July 2014 - present Running my own store/restaurant and reporting to the Area Manager on a weekly basis. Maintaining food hygiene and safety standards throughout the store and the operation. Hiring and recruiting of new employees, setting up training packs for them and ensuring that these are completed and adhered too. Motivating my team, in particularly my 3 assistant managers and 4 team leaders. Maintaining the companies brand and ethos. Leading by example. Having a strict control on wages and wage spend - not exceeding the cost to sell target. Being commercial and reactive to change in seasons to push seasonal products. Managing a store with a turnover of 5 million and being directly responsible for that store. Managing and coaching underperforming staff and managers. Working in a very fast paced environment Being efficient and productive. Maintaining health and safety and security standards in store. Achieving customer satisfaction feedback left online . Delivering 5 star customer service and coaching staff on this. Maintaining staff morale and conducting regular staff meetings to keep the staff updated on new products. Although I have only been with KFC a few months my time spent there has made me pick up some valuable skills. I feel that the type of business is not something that suits my ambitions or my interests. I have proven in the short time that I have been there that I am an able Store Manager and that the step up was right for my ability.

Company Name

Dunelm Mill

Position Held

Operations Manager

Dates

0000 - Present

Details

Dunelm Mill Operations Manager Feb 2013 - July 2014 Running the store in the Store Managers absence. Being solely responsible for all security aspects of the store. Being solely responsible for all stock coming in and going out, tight control on stock management is the key. Being solely responsible for all health and safety in store. Managing all maintenance tasks in store. Motivating and managing a team of 40 staff. Leading by example. Meeting and exceeding sales targets, shrinkage targets, cost to sell and all general retail store targets. Managing a store with an annual turnover in excess of £10 million. Working in a very fast paced environment. Having a great attention to detail when merchandising products. Dealing with customers and providing exceptional customer service. Being commercial. Recruitment of staff and other managers. Managing poor performance and coaching where necessary. Dunelm has really given me a chance to develop myself as a retail manager and made me ready for the next step. Dunelm is a very fast working environment with a new challenge coming every day. The volume of stock that is received has to be turned around at a fast pace and sales are always at a maximum because of my push in this area. My staff are all motivated by me and I lead by example always. In my store I am responsible for all security, cash tills/safe , warehouse and developing of staff where required.

Company Name

Primark Stores

Position Held

Assistant Store Manager

Dates

0000 - Present

Details

Primark Stores Assistant Store Manager Dec 2010 - Feb 2013 Department budget to achieve and adhere too. Being responsible for the whole ground floor and also two major departments in the business. Generating Sales. Maximising Sales and pushing all sales opportunities. Pushing staff to meet sales targets. Keeping costs down, reducing waste so that profit is at its maximum. Meeting company requirements on standards, sales and stock levels. Working closely with my Store Manager, meeting deadlines. Setting time set goals for staff to meet. Conducting one to one training sessions or reviews/appraisals. Delivering presentations to large groups of people about various topics. Maintaining a positive staff morale and creating a good team spirit. One to one coaching where required, new staff etc. Manage poor performance/conduct effectively Manage staff absence, holidays, timekeeping, sickness and rotas. to be proactive and positive and commercially aware at all times.

Company Name

Morrisons Supermarket

Position Held

Store Manager

Dates

0000 - Present

Details

Morrisons Supermarket Store Manager Nights Feb 2009 - Dec 2010

Company Name

Aldi Stores Ltd

Position Held

Assistant Store Manager

Dates

0000 - Present

Details

Aldi Stores Ltd Assistant Store Manager Nov 2008 - Feb 2009 Responsible for the store in the store managers absence

Company Name

HM Forces

Dates

0000 - Present

Details

Smith Gore Administrator/Secretary Aug 2008 - Nov 2008 Manage and support in all admin duties of a busy estate agents office.

Position Held

HR Admin/Section Commander

Dates

0000 - Present

Details

HM Forces HR Admin/Section Commander Oct 2005 - July 2008 Managing payroll for 200-300 individuals monthly Being an effective leader and role model to all new recruits Being able to work and perform under extreme pressure, physically and mentally. Being able to multi task Complete tasks at short notice to be disciplined at all times to respect my colleagues, to be strong and robust. Participate in physical activity 5 days a week Computer literate - ECDL qualified. Producing and presenting to groups of up to 500 people of all nationalities to communicate with high ranking soldiers and officers in a professional manner and effectively Become an effective soldier in the field and at my base. I have also held 3 Saturday jobs while completing my studies throughout school. Two of these were involved in Stock Replenishment and Customer Service and the other was Sales based. I thoroughly enjoyed all of these roles. Education and Work Experience RAF Leeming Northallerton Jan 2001 1 week Work with RAF police dealing with various crimes Dog handling Producing photographs with the Police photographers Rochdale Magistrates Court Jan 2001 1 week All aspects of administration work Attending court Dealing with telephone calls and maintaining good customer service

Company Name

Bacup and Rawtenstall Grammar school

Dates

0000 - Present

Details

Bacup and Rawtenstall Grammar school 1997 - 2004 GCSEs in English, French, Graphic Design, History, German, Mathematics, Science and Religious education. A Levels in Sociology, French, History, Psychology and General Studies.