Lionel Lincoln-lewis Birmingham, West Midlands
My Qualifications
College/University
Winterfold House
Year(s)
-
College/University
Cokethorpe School
Year(s)
-
College/University
Winterfold House
Year(s)
-
College/University
Cokethorpe School
Year(s)
-
My Experience
Company Name
National Grid Metering
Position Held
Contact Centre Project Manager
Dates
0000 - Present
Company Name
National Grid
Position Held
Customer Centre Operations Manager
Dates
0000 - Present
Details
Responsible for National Grid's Emergency Contact Centres
Company Name
Lionel Lincoln-Lewis
Position Held
Call Centre Consultant
Dates
0000 - Present
Details
Freelance Call Centre Expert
Company Name
National Grid Metering
Position Held
Contact Centre Project Manager
Dates
0000 - Present
Company Name
National Grid
Position Held
Customer Centre Operations Manager
Dates
0000 - Present
Details
Responsible for National Grid's Emergency Contact Centres
Company Name
Lionel Lincoln-Lewis
Position Held
Call Centre Consultant
Dates
0000 - Present
Details
Freelance Call Centre Expert
My Skills
- Outsourcing
- Contact Centers
- Customer Experience
- Telemarketing
- Call Center
- Workforce Management
- Service Delivery
- Call Centers
- Relationship Management
- Customer Engagement
- Inbound Marketing
- Operations Management
- Training
- Telephony
- Sla
- Stakeholder Management
- Change Management
- Coaching
- BPO
- Leadership
- Business Process
- Avaya
- Process Improvement
- Account Management
- Telecommunications
- Forecasting
- Recruiting
- Project Delivery
- Team Management
- Business Transformation
- Team Leadership
- CRM
- Performance Improvement
- Customer Satisfaction
- Business Process Improvement
- Offshoring
- Key Performance Indicators
- Vendor Management
- Performance Management
- Team Building
- People Development
- Financial Services
- Management
- Customer Service
- Complaint Management
- Service Management
- Six Sigma
- Analysis
- Customer Retention
- Employee Engagement
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