Manojkumar Patel

Company Name

Metropolitan Borough Council

Position Held

IT support Officer

Dates

0000 - Present

Details

Walsall Metropolitan Borough Council November 2014 to Current IT support Officer Through Hudson Duties include setting up and configuring Cisco/Star phones, Working with thin client, wyse boxes, using AD to set permissions, new starters etc. I work with Snow - recording software licenses Assets , and work on Exchange 1 and 2 I produced EX Web mail certificates and configured Safe Q printers.

Company Name

University of Essex

Dates

0000 - Present

Details

University of Essex Online Online 6/9/2011 to Current Business and Management Degree - Online Dell Microteam Deployment Engineer 3/6/2014 Sept 2014 Deployment for Carillion and High street banks Yorkshire Bank . Testing, Server/PC installs and Asset Mgmt. Windows rollout and data back up. Hardware Network BT Through Hays IT Engineer Apple /Logistics 19th Sept - 29/11/2013 I programmed iPhones in order for clients to remotely access the internal intranet using VPN, Good for enterprise, Junos pulse and other BT Bespoke programming. Installing relevant security software and company policies, and creating apple ids for Engineers field , Frames and Managers. I was also involved in logistics and problem solving. Wragge and Co First Line analyst November 5th to end Dec 2012 Duties include supporting a large law firm with over 1000 users, using Worksite to ensure SLAs were met. I managed workload, distributed via Openscape and used AD to be able to complete tasks such as password resets, applying permissions adding and removing group users. I managed folder permissions and distribution lists. I supported Carp, Citrix and BES software along with devices such as Bighand Digital dictators , Laptops, and Blackberrys. The company was undergoing a upgrade to Worksite, for which I was responsible for updating individual PCs. I was actively involved with resolving a combination of issues, i.e. related to problems with e-Filling, Interaction Web Client, Client lookup, and Outlook 2007. I also was part of a team carrying out a windows 7 rollout and supported Cannon printers where some fixes required Regedit and LoadBehavior. Computacenter UK ltd Supporting Eversheds Birmingham Site First Line analyst Technical Services Level 2 March 2012 to end June 2012 I worked as part of a Helpdesk team 1st and 2nd line supporting a large law firm with over 3000 users. I used the call logging system Remedy concentrating on first time fixes. I gained results of up to 91% ensuring jobs were completed well within SLAs. We used Openscape to communicate between teams and manage workload and record performance. I used AD for Password resets, Calendar sharing, Adding and Removing Users. I managed Folder Permissions and Distribution Lists. I also troubleshooted Document Management DM5 and organised cabinets and libraries. I provided support and maintenance for Ricoh printers. I was also responsible for problems with Bighand and Carp Diem, also linked with CD Tracker and CD entry where applications were made. I assisted with arrivals and departures and Eversheds own house styles. A lot of the work involved Citrix to allow secure remote working off site, and I supported PGP encryption that was required, and token resets through VPN. Other duties involved assisting clients whit problems and making the most of Microsoft office, Workshare, Deal Track, Cost matrix, Elete Webview, E-filing and archiving packages and back-ups.

Company Name

Kaplan Open Learning

Position Held

Helpdesk

Dates

0000 - Present

Details

. Kaplan Open Learning Introduction course Online April 2011 to August 2011

Company Name

BT British Telecom munications plc Telecom

Dates

0000 - Present

Details

BT British Telecommunications plc Telecom House, Wolverhampton Credit Management, IT Support Mobile and Openzone August 2005 to October 2010 Placed on Major Mobile/Openzone, I was given the role, acting as Team Leader. My duties extended to collating to arrange and distribute manageable priority set data for other team members. I created macros to reduce workloads which successfully resulted to manageable data and tariffs. I ran daily reports and produce accurate stats. I trained to become Floor Fire Warden and IT Support.