Milu Chethipuzha Ontario, Canada

Company Name

Niagara College Canada, IT Department (Education Management)

Position Held

Help Desk Representative

Dates

0000 - Present

Details

• Take incoming phone calls from faculty, staff and students
• Address user concerns
• Determine what difficulties are being experienced
• Attempt to troubleshoot using documentation of known issues
• Enter details into ticket tracking system
• Assign any unresolved issues to appropriate personnel
• Research Solutions
• Utilize various resources to research problems/solutions
• Document Information for future reference
• Perform Troubleshooting
• Employees may be asked to go to a staff member's office in order to resolve a problem, or to troubleshoot any difficulties
• Minor hardware problems can also be assigned to a help desk member for diagnosis/repair
• Maintain Help desk Database
• Keep the help desk database up to date by maintaining staff and computer information
• Address any other computer-related issues as they arise

Company Name

Niagara College Canada, International Department (Education Management)

Position Held

International Department Student Assistant

Dates

0000 - Present

Details

• Assisting International Department staff with various tasks (scanning, filling, appointment making)
• Directing students to various on campus services
• Helping new students sign up for Blackboard
• Assisting during Orientation, student panels, evening and weekend social events and activities
• Keeping office area neat and resources stocked
• Greeting clients in person/on phone/by email
• Providing clients with applications, forms, and information documents as requested
• Liaising with program departments and college support offices
• Liaising with Student Admin Council to promote Global Connections and other internationalization opportunities
• Assisting orientation session discussions, campus tours, and training seminars

Company Name

Niagara College Canada (Education Management)

Position Held

Peer Tutor

Dates

0000 - Present