Nicola Jenkins

Company Name

NHS

Position Held

Tutor and Promoter

Dates

0000 - Present

Details

January 2014 - present Professional NHS Tutor and Promoter Volunteer - Expert Patients Programme I am an Accredited Tutor, having successfully completed and passed three course deliveries in the community. The programme uses a Stanford University evidence-based approved course and tests my skills handling a group with complex problems and difficult behaviours. I have helped promote the programme, giving my story at various support groups in the community, and venue managed, ensuring there are enough supplies available at the venue. I have Inflammatory Bowel Disease and Fibromyalgia and it has helped me learn to self-manage these conditions. I pursue a Personal Development Plan and am involved in a zonal research project. I have been praised for my professionalism, kindness and friendliness on many occasions.

Company Name

Albury Consulting Ltd

Position Held

Co-ordinator

Dates

0000 - Present

Details

Paid Employment : December 2011 - May 2012 Research and Editing Co-ordinator Albury Consulting Ltd, Melbourne, Australia 3015 I created the website for the consulting company and submitted research regarding dyslexia and human rights to the Australian government. My ideas were used in their findings in an official education report. I gained experience in another country and helped with organising the tutoring sessions the manager followed. December 2011 - May 2012 Wait staff The Bank, Yarraville, Melbourne, Australia I worked here part-time whilst I was at Albury Consulting, serving the public and working in a team of about six people a friendly and focused manner was required at all times.

Company Name

The Bank

Position Held

Wait staff

Dates

0000 - Present

Details

Paid Employment : December 2011 - May 2012 Research and Editing Co-ordinator Albury Consulting Ltd, Melbourne, Australia 3015 I created the website for the consulting company and submitted research regarding dyslexia and human rights to the Australian government. My ideas were used in their findings in an official education report. I gained experience in another country and helped with organising the tutoring sessions the manager followed. December 2011 - May 2012 Wait staff The Bank, Yarraville, Melbourne, Australia I worked here part-time whilst I was at Albury Consulting, serving the public and working in a team of about six people a friendly and focused manner was required at all times.

Position Held

Fundraiser and Promoter

Dates

0000 - Present

Details

June 2011- November 2011 Fundraiser and Promoter Volunteer The Pankhurst Centre, Manchester and the Working Class Movement Library, Salford I helped run stalls promoting the centre and library and with fundraising at festivals, gaining donations and raising awareness of the charities.

Company Name

Albury Consulting

Dates

0000 - Present

Details

September 2009 - September 2011 Data Processing Administrator ABa Quality Monitoring Ltd, 6 Riverview, Vale Road, Stockport I supported the Data Processing Manager four days a week in the smooth running of the team of eleven part-time workers, delegating work, giving continual suggestions for improvement and helping ensure the team was as efficient as possible. I acted as the manager for four weeks over my employment dealing with and ensuring the work was covered by the team with continual liaison with other departments and relaying key information to the team. The company held training sessions and used ISO 9001 and ISO 27001.

Position Held

Volunteer

Dates

0000 - Present

Details

September 2008 - January 2011 Human Rights Research, Advice and Information Volunteer Age UK, Commoneal, Wellington Street, Stockport I attended three training days organised by the British Institute of Human Rights to prepare for and discuss the research with three other Age Concerns looking at the human rights issues in the areas and enabling older people in the community to feel confident to campaign for changes. I attended the focus group for the data collection and gained hands on experience. In my Advice and Information role, I advised the public on a variety of problems they were facing due to governmental changes or social issues. I felt productive in this role and enjoyed empowering people with information.

Company Name

ABa Quality Monitoring Ltd

Position Held

Data Processing Clerk and Mystery shopper

Dates

0000 - Present

Details

May 2006 - August 2009 Data Processing Clerk and Mystery shopper ABa Quality Monitoring Ltd, 6 Riverview, Vale Road, Stockport I proofread complex mystery-shopping reports, gave feedback to assessors, distributed results and performed and transcribed mystery phone calls. The role continuously tested my communication skills, both written and verbal, and required me to have a keen eye for detail ensuring high quality standards were met. Other Interests and Information : I acted as a student representative during my undergraduate degree and put forward student concerns to a panel. I enjoy walking, listening to music and doing things for others in my voluntary work and personal life. I hold a current clean driving licence, own a car and have not had any criminal conviction.

Company Name

Age UK

Position Held

Receptionist

Dates

0000 - Present

Details

September 2006 - September 2007 Receptionist Volunteer Stockport Law Centre, Stockport I dealt with first point of call enquiries, signposting and directing people to the most appropriate help for them. The Law Centre was an excellent resource for people in desperate situations.