Rashad Issa London, Greater London

Company Name

Harrods (Retail)

Position Held

Sales Associate

Dates

0000 - Present

Company Name

Boubyan Bank (Banking)

Position Held

Manager - Service Quality

Dates

0000 - Present

Details

Reporting directly to the Head of TQM and managing a team of 6 service quality specialists, I was appointed to develop and implement a customer service proposition for the bank’s Platinum and Private banking clients. A few months after my arrival I was also asked to design the bank’s entire customer service strategy. This was achieved and I also developed the tools necessary for its successful implementation. I was responsible for managing a team of six service quality specialists who assisted me in driving the implementation of the strategy across the bank. In addition to project delivery I had operational responsibility for customer service standards, complaint management and customer retention.

Company Name

M. H. Alshaya Co. (Retail)

Position Held

Brand Training Manager - Premium Cosmetics Middle East

Dates

0000 - Present

Details

I was appointed to create a uniform customer service experience across the brands I was responsible for that supported Alshaya’s customer service culture. The aim was to ensure that the standard of service offered by brand promoters working within its stores matched the benchmark set by its own staff.Reporting directly to the Business Director of Premium Cosmetics (Debenhams Cosmetics, Kiehls, Vavavoom), I spearheaded all brand training programmes in seven markets across the Middle East. Achievements
• Within my three months tenure and in association with the Central Training Division, I launched the Building Momentum - Train the Trainer programme across the entire company. The goal was to qualify the store managers in training their staff and to further develop their teams in line with the company’s competency profile.