Robert Adams

Company Name

Waitrose Stratford-upon -Avon

Position Held

Checkout Assistant

Dates

0000 - Present

Details

Waitrose, Stratford-upon-Avon Customer Service May 2014 - Current I work as a Checkout Assistant, primarily on Quick Check, looking after customers that have used a hand scanner to scan as they shop . I also help out as a Delivery Driver for the dotcom side of the business when required. Although this position is very devoid from my usual technical role, it is hugely customer focused and has allowed me to hone in on and develop my customer service skills.

Company Name

Computacenter

Dates

0000 - Present

Details

Unemployed September 2013 - May 2014 Following redundancy, whilst seeking new employment, I engaged myself in several DIY projects around the home, including redesigning and landscaping my rear garden. I was also able to spend invaluable time bringing up my son 2 .

Company Name

Atos

Position Held

Technical Support Analyst

Dates

0000 - Present

Details

Atos, Birmingham Senior Technical Support Analyst December 2006 - August 2013 I managed around 40 iSeries systems LPARs across 5 customer accounts. in i5OS, iSeries Navigator, MIMIX, BRMS, QSystem Monitor, ROBOT Scheduler, Query, HMC, COD, CL programming, SDA and SQL, as well as Windows XP, Windows 7 and Microsoft Office. Responsibilities included : Database management, Performance monitoring, Backup implementation, System upgrades, Preventative maintenance, HA failover testing MIMIX , Disaster recovery testing of legacy AS400s, Working with internal and external auditors, Documentation of technical procedures, Installation and management of WebSphere applications Wintel platform , Installation and upgrades of customers application software. I received several accolades in recognition of my commitment and level of customer service.

Company Name

NFU Mutual Insurance, Stratford-upon -Avon

Position Held

System Programmer

Dates

0000 - Present

Details

NFU Mutual Insurance, Stratford-upon-Avon iSeries System Programmer January 2005 - November 2006 Part of the STEP team, an organisational change to improve general insurance processes and integrate the current IT systems. This involved implementation of new hardware iSeries and a new core business application. Plus ongoing support and disaster recovery testing of legacy AS400 systems.

Position Held

IT Support Analyst

Dates

0000 - Present

Details

Divisional IT Support Analyst January 2003 - December 2004 Responsibilities included : Technical support for legacy AS400 systems, 2nd line support for Windows.x and MS Office Disaster recovery documentation and testing of legacy AS400 systems Implementation and configuration of Business Objects.

Company Name

Avon Insurance plc Stratford-upon -Avon

Position Held

Technical Support

Dates

0000 - Present

Details

Avon Insurance plc, Stratford-upon-Avon Technical Support Team Leader October 2001 - December 2002 Supervisor to a team of four. Other responsibilities included : Purchasing of all IT hardware and software System Administration for iSeries, Lotus Notes and Windows NT Hardware/Software evaluation Technical Support for AS400 systems, Windows.x, MS Office and Lotus Notes Management information Coordinating office moves AS400 disaster recovery documentation and testing. Awarded Service Champion of the Year for technical work carried out on a major project.

Position Held

Technical Support Analyst

Dates

0000 - Present

Details

Technical Support Analyst September 1991 - September 2001 Responsibilities included : 1st line support for AS400 systems, Windows.x, Lotus Smartsuite, Lotus Notes and MS Office Installation and configuration of new PC hardware and software Maintenance of hardware/software inventories AS400 disaster recovery documentation and testing Application development using Lotus Approach, MS Access and AS400/CL Network cabling Site visits. A one year secondment to the Programming section in 1994/95. Developed and wrote cheque printing system in LANSA.

Company Name

Avon Insurance plc Stratford-upon -Avon

Dates

0000 - Present

Details

Avon Insurance plc, Stratford-upon-Avon cont. Claims Handler/General Office Work March 1990 - August 1991 Responsibilities included : Handling and settling basic storm claims Filing Mailing Photocopying, Printing of all schedules and insurance documents Basic IT support.

Company Name

GB Computers

Position Held

Assistant Computer Services Manager

Dates

0000 - Present

Details

The Roundwood Press, Kineton Assistant Computer Services Manager November 1987 - March 1990 Responsibilities included : Day to day running of DEC PDP 114 Day-end copies Printing weekly and monthly reports Developing reports using GRS File maintenance, Network cabling General upkeep of all IT related hardware. GB Computers, Leamington Spa Trainee Computer Programmer June 1987 - November 1988 Software developer using BASIC programming language IT support for in-house and remote clients.