Robert Catanzano Greater Boston Area

Company Name

Earthlink Business (Information Technology and Services)

Position Held

Trouble Resolution Specialist II

Dates

0000 - Present

Details

Take field calls, inspected, diagnosed, and secured clients connectivity.Troubleshoot and repair lines resulting to client satisfactionContact Dispatch for technicians field calls, resulting in customer gratificationUpdate of customer accounts, trouble tickets, and dispatch procedures24/7 client trouble resolutionAccess Mux, TA3000, and CAC switch centers for connectivity

Company Name

Riso, Inc (Retail)

Position Held

National Accounts Administrator

Dates

0000 - Present

Details

Placed customer’s information to spreadsheets for contract implementationUpdated contracts for billing and renewal purposesInvoiced customer contracts and required billing Issued supplies for copiers for the New York area schoolsHeavy phone contact with dealers and sales reps for repairs and machine orders

Company Name

Millipore (Biotechnology)

Position Held

Customer Service Representative II

Dates

0000 - Present

Details

Handled customer calls from U.S. and International subsidiariesPlaced orders directly into Oracle 11i databaseProcessed merchandise returns for creditInteracted with Sales, Marketing and other internal depts. to set up potential new customersParticipated in handling special projects for a multi-million dollar company