Rosemeire Oikawa São Paulo

Company Name

Microsoft (Computer Software)

Position Held

Account Technology Strategist

Dates

0000 - Present

Company Name

Microsoft (Computer Software)

Position Held

Technical Account Manager - Premier Services

Dates

0000 - Present

Details

A Technical Account Manager (TAM) is a trusted business advisor to Microsoft's Premier Support customers providing valuable guidance around operations and optimization of their IT infrastructure through quality Service Delivery Management.Premier Support is the highest support level provided by Microsoft to large customers. A TAM is responsible for managing these contracts. Specific responsibilities includes:. Account Management & Partnering: By maintaining a long-term relationship with customers a Technical Account Manager gains an understanding of the customer’s IT organization’s impact on overall business, their IT goals and pain points.. Technical Service & Support: Solve something unexpected working with Customer Service & Support engineers and manage an incident through resolution.. Technical Knowledge: Develop technical depth by ensuring product improvement with Microsoft or operational support with the customer’s IT environment.