Samuel Quartey

Company Name

Nicardo Social Group Enterprise

Dates

0000 - Present

Details

Nicardo Social Group Enterprise, Jan 2012 - Oct 2013 Self Employed After relocating to live with my family in London, I joined my Local Job centre for advice of how to set up my company. The Job Centre put me on a scheme to known as The New Enterprise Allowance. Which helped me with my business plan and supported me with a Mentor whom I was seeing once week for Eight weeks. I build my team and organisation structure within a month after completing the scheme. Worked voluntary with my team to build a track record. I organised training programs for team members Worked in Partnership with Newham Afro- Caribbean Resource Centre to create and deliver a program for gun and knife crime in Newham, which was sponsored by the Home Office.

Company Name

Lloyds TSB

Dates

0000 - Present

Details

Lloyds TSB, Jan 2010 - Dec 2011 Administration Working with the bank, I had the opportunity to work in four different departments Telephone Banking, Administration, Cash ISA and Account Opening and Closures. Answered 80 phone calls on average daily. Dealing with a variety of queries relating to individual accounts and dealing with difficult customers that made me very professional and increased my product knowledge. Targeted cross sales of bank products I accomplished this by being a good listener and giving customers accurate information and advise and gain trust from the customer Filing was a big part of my role as an administrator for the bank I achieved this by finding all missing files with company database and putting them in the filing cabinets. Which brought the bank up To TILL with customer details rather than the back log that was outstanding for many years. Processed 20 cash ISA daily during the busy financial year which made me a target driven individual. 30 new bank accounts were created by me daily which maximized profits for the bank, dormant accounts closed and sent to government reserve account to be used to help small businesses in communities.

Position Held

Event organiser

Dates

0000 - Present

Details

Copthorn Hotel, Oct 2009 - Jan 2010 Meetings and Event organiser Gained a lot of customer service experience in this role. I did this by speaking to customers either by face to face or by telephone to take bookings for any type of event.

Position Held

Estate Agent

Dates

0000 - Present

Details

With my organisational skills I was responsible for making sure that things that were needed for meetings or any event were provided. I was making sure that tables and chairs were set up in the right way depending on the event. I provided customers with food, snacks, projectors, stationaries, flip charts and other necessary things that would be needed for the event. Global Property Solution, Jul 2008 - Jan 2009 Estate Agent In charge of letting and selling of properties. I gained a lot of customer service and sales experience I did this by talking to customers in a professional manner either face to face or by telephone. I was part of the sales team which had a target of one sale in a month but managed to sell three a month, this made us one of the best estate agents on the high street.

Position Held

Warehouse Operative

Dates

0000 - Present

Details

I managing the office and doing market appraisals for properties. Banked rent from tenants and made sure that if any property under the companys management had a problem I would get a professional to repair it. PWR Recycle, Jul 2007 - Mar 2008 Warehouse Operative My role in the warehouse was sorting, shelving, and loading. I sorted general was from different companies. I was operating a machine that was able to bale card boards, metals and plastic waste. I was in charge of counting the bales and shelving them. I was able to use a fork lift to load our customers trucks and prepare invoices for them. Professional Qualifications and Training IT Entry Level 2 City and Guilds Food Safety food and hygiene level 2 Health and Safety level 2 Manual Handling level 2 Risk Assessment Coshh control of substances hazardous to health Reg. 1999 Cscs construction skills certificate First Aid Certificate Level 1 and 2 Safeguarding