Scott Blower Coventry, West Midlands

Company Name

Stratstone

Position Held

Finance & Insurance Process Executive (Auditor)

Dates

0000 - Present

Details

Provide a robust day to day monitoring service within Stratstone Dealers of their compliance with all aspects of Regulated General Insurance activity
• Implement Stratstone procedures and processes to mitigate regulatory risk to ensure Group Compliance with all necessary FSA Regulatory requirements / legislation relating to general insurance. Where non- compliance issues are identified, making recommendations for corrective action to be taken, and monitoring follow up actions
• Ensure that any non-compliances and control failures in the field of general insurance are reported immediately to senior leadership
• Ensure all new/replacement GI Advisors are recruited, inducted, attend 1 day GI course, pass required supervised tests and action Observed Sales procedures
• Ensure every year, at Stratstone discretion all GI Advisors pass required supervised tests and action Observed Sales procedures
• Ensure all new Dealer Principals and those DPs who achieve Red or Amber Audit attend next Compliance=Performance workshop
• For Dealers that receive Red and Amber Audits and Dealers that appear to failing when conducting daily role; immediately liaise with Dealer Principal. Visit Dealership, conduct full audit, make recommendations and create action plan to ensure Green re-audit. Follow up to ensure all actions undertaken.
• Complete induction at dealership with all new start Business Managers/ Controllers. To comprise: web based supervised learning, referral training, process coaching, reporting coaching. o With other GI Advisor roles, ensure Business Manager/Controller has actioned
• Ensure Stratstone Observed Sales Process being actioned.
• Ensure all GI reporting requirements are fulfilled at both dealership / Franchise to the prescribed quality and within the prescribed timescale as set out in the GI Compliance Manual
• Affirm that dealerships have been updated on changes to General Insurance policy and procedures

Company Name

Ericsson

Position Held

C3 Controller

Dates

0000 - Present

Details

• Manage the dispatch of all field resource, prioritizing work in accordance with SLAs and procedures in order to meet or exceed KPIs.
• Monitor and resolve jeopardy alerts in a timely manner and assist engineers with any requirements to execute work.
• Append all tickets with concise, appropriate notes on activities taken to make work executable.
• Comply with all FSO & customer procedures to ensure engineers are booked safely and legally onto site for access or climbs, securing any legal documentation required – Method Statements, Risk Assessments, Employee Certification, Insurance docs and that the engineer is aware of any Health and Safety policies or procedures.
• Maintain constant telephone support through hunt groups and hotline support to provide a quality service to the field, FSO and other departments and customers.
• First point of contact for all fault related issues to ensure prompt escalation to the Dispatch Shift Leader.
• Monitor email account for information which may highlight known site or network issues.
• Provide accurate payment details, Purchase Order numbers and ensure correct information is attached on all access request applications.
• Comply with landlord procedures to secure access, climbs and escorts. Understand the security and special clearance requirements at some sites.
• Review and provide updates to open work requests, with information to support the business highlighting delays or issues preventing closure.
• Monitor all work queues, assigning tickets within dispatch SLA’s, ensuring the field resource is fully optimized.
• In the event of any equipment failures, internally or externally, follow the dispatch disaster recovery programme to support customer activities until remedial work has completed.
• Support and assist with the development of work place tools, process and procedures to increase dispatch and FSO performance.

Company Name

Pearson

Position Held

Alumni Support Executive (Business Development)

Dates

0000 - Present

Details

• Develop and maintain Employer relationships from existing database and new sourced employers in order to generate job role opportunities for the Pearson in Practice Alumni.
• Research, contact and where necessary attend visits with potential new employers that can be developed into accounts and hire post apprenticeship candidates
• Build relationships with external agencies in order to secure permanent positions for the post apprentices within their chosen field
• Attend relevant networking and business events to market Pearson in Practice offerings
• Track all activity on salesforce to ensure records are maintained
• Be point of contact for Alumni for any day to day issues
• Motivate and coordinate, drive and develop team culture and success