Sebastian Alt Liverpool, Merseyside

Company Name

Arvato UK and Ireland

Position Held

Customer Service Representative

Dates

0000 - Present

Details

June 2012 - August 2012 Customer Service Representative - Arvato UK and Ireland, Liverpool I was part of a 20 plus member team of German speakers, both native German and English, hired to provide outsourced customer service for the German operations of a large Arvato client. Duties included responding to a broad range of customer emails and feedback messages, evaluating and processing refund claims, as well as relaying feedback to the account manager on how the services provided could be further improved and expedited.

Company Name

Technical Documentation and Language Services

Position Held

CEO

Dates

0000 - Present

Details

March 2011 - January 2012 Technical Documentation and Language Services - Dallmeier electronic GmbH and Co. KG - Regensburg, Germany As part of a four-person team, I drafted, edited and published product information materials such as product data sheets, user guides and white papers. I created publications in various languages, including German, English and French. I also acted as a liaison with market research providers and provide the companys management with executive summaries of market reports. Additionally, I communicated with branch offices abroad on a variety of matters. Upon request I provided translation and interpreting services to the CEO on a variety of confidential matters. Key skills gained : Technical Writing, Localisation