About Me
Susan
My Qualifications
College/University
University Of Abuja
Year(s)
-
Subject(s)
Public Administration
Year(s)
-
Subject(s)
G.C.S.E
My Experience
Company Name
Ministry of Defense
Dates
0000 - Present
Details
Nov 2012 - Dec 2014 Licensed with the Nigerian Police Force to train, manage, and supply security to small companies Contractor to Ministry of Defense Meetings with senior officials/dignitaries from Majors, Lt Colonels, and Brigadier Generals Continuous traveling for supplies/meetings based on the M.O.U agreements
Company Name
Practice Manager Ennon and Co
Dates
0000 - Present
Details
Practice Manager Ennon and Co. Solicitors Archway, London Jan 2010 - Aug 2012 Entrusted with confidentiality of the firms clients, meetings, business accounts, finances, dealings, and transactions Billing, archiving of files, stock control, inventory, monthly assessment of admin staff and solicitors Overtime and pay rolls for fee earners, liaising if needed with the Accounts department and external suppliers for any administrative help Assisting with reception and telephone duties, general office administration Maintaining the firms highest standard care and professionalism Typed documents such as correspondence, drafts, memos, emails, and prepared reports for Principle Welcomed visitors and determined whom and when they could speak to specific individuals
Company Name
Anderson
Position Held
Lettings Negotiator Bailey Estate agent
Dates
0000 - Present
Details
Lettings Negotiator Anderson Bailey Estate agent Stockwell, March 2006 - Nov 2007 Ability to communicate using sale skills to satisfy clients in order to establish an agreement Administrative/Managerial duties Office-based position requiring the regular use of phone calls and updating the database for accessing customer contact details
Company Name
Continental Research
Position Held
Administrator
Dates
0000 - Present
Details
Administrator Continental Research Centre Barbican, London Sept. 2005 - Dec. 2005 Targeting warehouses, factories, and manufacturing units to sell and promote generators and engines via telephone cold-calling Conducting enquiries which were performed independently. Stabilizing a high degree of self-initiative and motivation whilst ensuring customer satisfaction with the services provided Conducting market research surveys over the phone to enquire about which television/satellite packages consumers used Selling our products/services on the phone and face to face Training received to learn database CATI Gained ability to multi-task and deal with a high volume of calls effectively and efficiently
Position Held
Telesales
Dates
0000 - Present
Details
Telesales Marketer Telephone Research Centre, Twickenham Aug 2002 - Aug 2005 Responsible for inbound and outbound telephone calls regarding advise on different providers of car insurance
Company Name
Personal Assistant Alberny International Ltd
Dates
0000 - Present
Details
Personal Assistant Alberny International Ltd Lagos Abuja, Nigeria Apr 1998 - Jan 2000 Supervised and liaised with a team of staff members of on behalf of the Managing Director Responsible for organizing and attending meetings arranging travel for director taking minutes receiving and making telephone calls booking completed appointments, files, including confidential documents.
My Skills
- Working previously as a receptionist responsible for over 23 companies
- I organised board meetings
- co-ordinated local travel And leisure arrangements for executives. I contribute largely to procedures
- based on experience And knowledge to provide a timely
- costly And efficient approach. I have an excellent telephone manner. I am competent in using Excel And Word I am a team motivator And widely respected And trusted by my colleagues And staff both professionally And personally. I work well under pressure And can manage numerous projects And responsibilities And anyone time with excellent organisational skills. 2012 Present Customer Services Executive Ventia Dukes Court Dukes Street
- Woking Ventia own serviced offices
- providing multiple clients office rentals with a Customer Service Manager at reception. They own 19 sites And I manage the Woking branch. I am the main point of contact for all clients renting office space on one floor of a large office building - Dukes Court. I have 13 different companies
- ranging from Solicitors
- IT
- Medical trials
- Online Payment service And Geological exploration. My responsibilities to these clients include; day to day duties of Post
- Parcels
- Couriers And Deliveries. Meeting And greeting their clients - this often requires discretion for the criminal law firm. I also manage the reception phone
- which can be fast moving
- as there are multiple lines
- I found it imperative to research my clients businesses And the role my clients have to ensure I can answer any questions And divert calls confidently. I show potential new clients the office space available And assist with the sales And contract process. Once a new client moves in
- it is my responsibility to get them up And running with phones And internet connection. I also email all my other clients to inform them of their new neighbour. I will assist all clients with booking taxis And meeting rooms on either our site or one of Ventias London sites. I have a good working relationship with the other Ventia sites Customer Service Executives. I run a weekly Debtors report for the Director for all Ventia sites And a monthly basis I Invoice all my clients from Dukes Court Site
- occasionally I will invoice for other sites when needed. I organise a bi-monthly coffee mornings for all the clients on the floor to get to know each other And build good working relations. I also organise the Christmas party. 2008 - 2012 Assistant Store Manager Vision Express Unit 5 The Elmsleigh Centre
- Staines I started this role as receptionist at Batemans Opticians in Walton. In 2009 Batemans was bought over by Vision Express
- And the Walton store was closed
- however the Regional Manager valued my work to such that I was offered the assistant store manager role at Vision Express in Staines. I was honoured by the promotion of this larger store And happily accepted the new challenge. My duties And responsibilities now include : Staff rotas
- booking client appointments And Payrol ( Labour Scheduling ) I track staff holiday
- sickness
- time in lieu And work hours which I then submit to head office on a weekly basis. I complete all NHS customer claim forms And liaise directly with a contact at the NHS for all subsequent queries And follow ups. I am also responsible for the stores banking
- this involves cashing up daily And submitting the weekly accounts ensuring all PDQ slips
- Petty cash And refund details are correct And accounted for. I have the keys to open And close the store. I am the direct contact for customer complaints And queries
- this has taught me a great deal about customer service And how to manage people And address aggressive
- dissatisfied customers in a calm
- patient And professional manner
- ensuring the customer leaves feeling they have received a good service. I attended stage 1
- 2 And 3 retail And dispensing courses at head office. I am an allocated dispenser
- which involves helping the customer choose the right frames best suited for them
- And most importantly the correct lenses. I learnt this skill by studying facial shapes And applied what I had previously learnt in my courses. If the resident optometrist had holiday or was sick
- then I have to arrange a locum to cover in their absence. 2008 - 2007 July Salon Organiser Phillip Mungean International 49 Bridge Street
- Usk
- Monmouthshire
- Wales. I originally took this role on as a Salon assistant due to my previous Hair dressing experience. But my role soon progressed on to Salon Organiser. My role was customer facing And administration I would meet And greet clients in this prestigious Salon. I was the first point of contact for clients with regard to making appointments And co-ordinating the Salon Directors Diary. When needed I would also cover stylists duties such as applying Colour
- Cutting And Blow drying
- which often meant staying late or working weekends. I was responsible for ordering all stock And appliances And ensuring all electrical equipment was safety checked in accordance with Health And Safety regulations. I managed all client information e.g. Diary
- Appointments
- Colour mixing charts And records all on an excel spreadsheet which I created. I was also involved in making
- And maintaining wigs which were supplied to the NHS for cancer And Alopecia sufferers. 1998 - 2003 Head Chef Cross Keys Inn Bridge Street
- Usk
- Monmouthshire
- Wales An extremely popular And busy Inn at the heart of the village of Usk. This role taught me great organisational skills And how to work clearly And affectively under pressure. My duties also included ordering all food stocks on a weekly basis And maintaining all electrical equipment such as fridges etc. It also gave me an opportunity to manage a team of staff. I learnt how to delegate
- to gain respect from those working for you And how to create a team environment that enables every to work to their full potential. I learnt to be fair but disciplined. 1996 - 1998 Receptionist - Front desk Co-ordinator Dave Whitekar - Nothumberland House
- Staines
- Middlesex. This position involved a number of roles And duties. Myself And a team of 4 were the main contact point for an office containing 23 separate companies. My responsibilities included maintaining the building e.g. any leaks
- kitchen appliances
- structure
- carpet And simply all aspects of the building itself. This was extended to any items inside the building ensuring all e.g Faxes
- Photocopiers
- water machines etc were working And kept maintained. This resulted in organising suppliers
- builders
- plumbers
- electricians And such like. It was also my role to negotiate business rates with Taxi Companies
- Cleaners
- Caterers And local Hotels
- all of which I booked directly And was maintained on a spreadsheet. This allowed me to build a good working relationship with all our contacts And to keep track of costing And budgets I also booked board rooms for Executive meetings And arranged for catering. I learnt to operate an extremely busy switch board
- ensuring all messages were passed on quickly And efficiently across the building. I was responsible for the post And franking machines
- special And recorded delivery
- ensuring all important documents were tracked And sent out on time.
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