Thomas Silcock Stockport, Cheshire

Company Name

Asda (Retail)

Position Held

Retail Representative

Dates

0000 - Present

Details

• Controlling the levels of stock to achieve minimal amount of waste and maximum profits.
• As a face of the organisation I use my excellent communication and interpersonal skills to build and maintain custom.
• Being in charge of the newspapers and magazines I sort and display the merchandise to grab the attention of potential customers by following the visual merchandising plans.
• Organizing inventory logs for when stock problems occur I can effectively liaise with suppliers to overcome the problem.

Company Name

BP Marketing Limited (-1)

Position Held

General Manager

Dates

0000 - Present

Details

• Delivering excellent customer service I built client relations, both B2B and B2C which contributed towards company profits.
• Negotiated prices, products and new campaigns with suppliers.
• Managed trained, supported, motivated and lead a team of staff by example to ensure organisational and staff KPI’s were achieved.
• Helped with the design of company websites and to develop effective marketing tools, including strategies to drive website traffic.
• Created tools to quickly establish client status and sales patterns which were then prepared for analysis.

Company Name

The AA (Automotive)

Position Held

Customer Service Advisor

Dates

0000 - Present

Details

• Boosting profits and achieving personal/team KPIs by ensuring clients have relevant services using sales/fact finding techniques.
• Critical analysis of individual customers to ensure the products suited their needs.
• Independent problem solving through logical thinking to ensure customers were dealt with in a timely manner.
• Responsible for building quick rapport with potential/existing clients to maintain/gain custom whilst giving an unmatched standard of customer service.