Yemi Owa

Company Name

Seidorap Investment UK Limited

Dates

0000 - Present

Details

Seidorap Investment UK Limited, London, UK : 2011-2012 Customer Service administrator/Complaints Handler Receiving complaints concerning underpayment or missed payment of staff allowances Carrying out proper investigation by comparing the staff claims with company records. Updating customers with vital information regarding the filed complaints periodically. On resolve, advising the customer how a redress was arrived at in details as resolution letters are sent to the customer explaining the procedures adopted. Ensuring records are properly kept by proper filing Arranging training and improvement programs for the new appointed staff and explaining to them about the companys policies and help them in problem solving related to work.

Company Name

British Gas

Dates

0000 - Present

Details

Conduit UK-British Gas Company 2010-2011 Customer Service Operator/Complaints and calls Handler Rendering support and administrative services for smooth functioning of organization Customer relations officer responsible for booking annual service visit for already existing and new clients of British gas on their house-hold appliances. Arranging appointments on breakdown of appliances for clients. Handling in-bound and out-bound calls effectively. Confirming already booked annual service visit appointments to clients.

Position Held

Business Developer

Dates

0000 - Present

Details

Business Developer : Bank Nigeria 2008-2009 Market the various bank products we have to new and existing accounts. Assist customers with their withdrawal and deposits. Carryout advisory services on MUTUAL FUND BENEFIT SCHEME to customers. Open savings, fixed and current accounts for customers Meeting and greeting customers Mtn Nigeria, Lagos State. Nigeria 2007 Customer Relations Officer Finding, attracting, and winning new clients product sales Help line duties. Customer/Subscriber service support in the SIM Card registration centres Attending to subscribers inquires, solving their problems and explaining the need and details of SIM Card registration. Interfacing both with SIM Card registration officers and subscribers to ensure subscribers profile data are captured correctly

Position Held

Administrative Assistant

Dates

0000 - Present

Details

Rhema Chambers 2006 - 2007 Administrative Assistant Arranged meetings, conferences and reports required in the office alongside working with the human resources department in the hiring of new staff Professionally handled incoming requests from customers and employees and ensured that issues were resolved promptly, accurately and impeccable services were rendered. Thoroughly and efficiently gathered customer information, assessed and fulfilled customer needs, educated the customer where applicable to prevent the need for future contacts and document the interaction through contact tracking. Analyzed different operations and assets of the present state and recommended suggestions keeping in view the development of the company Assisted sales team with incoming requests for new services and facilitated a warm hand off to the respective account executives. Partnered with other colleagues to ensure prompt and adequate delivery of services to the customer and a co-ordination link between colleagues of different department in the company Maintained a balance between company policy and customer benefit in decision making. Assisted in inventory tracking, order fulfilments, sales event preparation and other duties as assigned. Continuously evaluated and identified opportunities to drive process improvements that positively affected the customer experience. Prepared periodic performance reports for the management based on employees productivity also managed and supervised the work of employees.