Acacia Training - Agent Profile

Established for over 20 years, Acacia Training, a Grade 2 Ofsted private training provider is looking to recruit a

Customer Service Apprentice

Based in our head office in Trentham, Stoke-on-Trent and part of our Performance Team, this newly created position offers an exciting opportunity to start or develop a career in customer services by providing general administration and support to the Performance Team.

Primary Responsibilities:

• Accurate inputting of data into databases and spreadsheets.
• Creation of basic spreadsheets and databases
• Liaising with learners and employers in a professional manner.
• Use of internal IT systems
• Ensuring accuracy of submitted internal paperwork
• Creation and sending letters to learners and employers
• Answering telephone calls in a quick, courteous and professional manner.
• General office duties

Personal Specifications

The ideal candidate will have:

• Competence in Microsoft office, in particular Excel and Word
• Strong communication skills
• Calm and professional manner
• Attention to detail and a high level of accuracy
• Ability to plan and prioritise workloads
• Courteous and professional manner

Although not essential previous office administration experience would be advantageous as would experience of working in the training sector.

The closing date for applications is 25th September and candidates successful in passing the first stage of the recruitment process will be invited to an interview in early October.

We are an Equal Opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, gender or age...... click apply for full job details