About Me
Sarnpreet
My Qualifications
College/University
West London College
Year(s)
-
Subject(s)
A Levels
Year(s)
-
Subject(s)
GCSEs
My Experience
Company Name
Wandle Housing Association London Bridge
Position Held
Housing Assistant
Dates
0000 - Present
Details
Housing Assistant - Wandle Housing Association London Bridge - Jan 14 to Feb 15 Helping to manage a patch of around 400 properties by continuously delivering a high quality of service to all tenants on a full range of housing issues Organising and attending resident engagement meetings/events Organising and attending resident engagement meetings/events Advising tenants on housing transfer, mutual exchanges, repair issues, tenancy and estate management issues and being empathetic towards tenants more sensitive and personal issues Maintaining and exceeding the companys KPIs on customer service, rent arrears, voids and ASB Monitoring and controlling current rent arrears in my patch by contacting tenants for rent collection via the telephone or issuing arrear letters where appropriate Advising tenants on entitlement to Housing Benefit and other welfare benefits Liaising with the local authority and money advise services on individual cases to help tenants with financial difficulties Liaising closely with the repairs team and other departments to ensure a speedy turnaround on void properties Once property is in a lettable condition, carrying out viewings, offering properties and carrying out sign ups in accordance to companys policies and procedures Dealing with ASB issues by contacting tenants via telephone and letters or visiting them at their home when required Organising and conducting follow up visits with new tenants to ensure they are settling in well and are happy with our services Whilst at Wandle, an opportunity arose in that last few months for me to help in the communications department as a side line to my actual role. I helped to keep all social media platforms up To TILL. I also helped publish the internal weekly newsletter which consisted of company updates and newsworthy resident stories.
Company Name
Rehau
Position Held
Administrator
Dates
0000 - Present
Details
Administrator - Rehau Langley - Oct 12 to Dec 13 Establishing and maintaining long term, strategic relationships with the sales reps and customers Using SAP and the company HOST and ALN system to efficiently place and process orders Acting as a customer service agent, handling and prioritising the influx of customer requests i.e. quotes, samples, pricing etc and complaints Maintaining accurate database of customer information Tracking customer sales by division and using MS packages such as Excel and PowerPoint to provide analysis for the purposes of forecasting and rebates Coordinating with internal and customer contacts to resolve issues to customer pricing, term deductions, product cuts, late shipments and other issues Setting up payment accounts, processing invoices and investigating overdue payments Other admin duties such as processing paperwork, filing and archiving
Position Held
Duty Manager
Dates
0000 - Present
Details
Duty Manager - The Soldiers Return Ickenham - Aug 11 to Sept 12 Being on charge of bar whilst on shift, addressing all issues immediately and ensuring the smooth running of the pub Organised and held regular themed nights to increase footfall and revenue Designed and implemented a new work system to increase the ease and efficiency in the dining area Developing and maintaining relationships with all the regular customers and creating a friendly atmosphere Increasing revenue opportunities by contributing to strategic ideas that have successfully increased our targets Received highest mark out of all the pubs in the area on customer service by mystery shopper
Position Held
Keyholder
Dates
0000 - Present
Details
Keyholder - Guess Covent Garden - Oct 10 to May 11 Managed shop floor whilst on shift including opening and closing the store Supervised staff including delegating roles to ensure all daily tasks were completed, reviewing performance to address areas for improvement and give praise where due Used Microsoft packages to complete morning and closing duties such as creating the daily schedule, delivering daily meeting to all staff, cashing up tills and liaising with head office Used a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access to produce correspondence and documents Arranged essential mail in priority action order for manager Organised and stored paperwork and documents Ensured stores KPIs were achieved by setting and monitoring individual sales targets for all staff Provided excellent customer service and proven track record of regularly exceeding own sales targets of £3500 a week Reviewed suitability in candidates for recruitment and arranging and conducting interviews with the manager Analysed trends and working around labour budgets to ensure the numbers of staff were appropriate and therefore maximizing profit. Trained new staff on customer service, salesmanship and product knowledge
Company Name
Hair and Beauty
Position Held
Supervisor
Dates
0000 - Present
Details
Supervisor - Navs Hair and Beauty Hillingdon - Nov 09 to Sept 10 Presented ideas and options for design and interior of salon after analysing trends and the local competitors Managed reception, including taking phone calls and arranging appointments Devised and maintained office systems Sorted and distributed incoming post and organised and sent outgoing post Designed and implemented a recruitment process which resulted in the right number of efficient and fully qualified new recruits ready for the open Established pricing and margins for all products and services offered Designed leaflets, business cards and other promotional activities in the local area, resulting in a proven increase in bookings. Ordered stock and successfully bought a new line of products that increased customer satisfaction Managed staff whilst on shift
Position Held
Trainee Lettings Negotiator
Dates
0000 - Present
Details
Trainee Lettings Negotiator - Lords Associate of London Uxbridge - May 09 to Oct 09 Developed and maintained long term strategic relationships with clients and tenants Matched clients to suitable properties via property portals Composed correspondence with management and clients Covered reception and scheduled viewings Dairy management : scheduled and prioritised meetings, maintained calendar to ascertain which events required managers presence Faxed documents to clients and tenants Ordered and maintained stationary and equipment supplies Conducted in-depth reviews of clients property needs and financial circumstances Conducted inventory visits on a regular basis to ensure minimum revenue loss Reviewing agency data to seek out further revenue opportunities
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