Julian Ward Andover, Hampshire

Company Name

Upsyche (Utilities)

Position Held

upcycling

Dates

0000 - Present

Company Name

British Gas/Centrica (Utilities)

Position Held

Application support analyst

Dates

0000 - Present

Details

Initially employed for the migration of legacy systems to SAP. Subsequently became involved in technical support for a number of systemsusing; ▪Oracle LodeStar ▪Verifone PayWare ▪QuickAddress ▪Documentum ▪FileNet ▪Bank wizard ▪Staffware ▪Tivoli scheduler. Latterly joined Smart metering project to help deliver national wireless infrastructure/systems for domestic energy usage.*Developed web based front end for control/management of Smart metering systems.*High degree of engagement with business units & 3rdparty vendors to customise/support/enhance system functioning.*Sole resource responsible for technical support/admin on two business critical systems. Responsible for most aspects; maintainingSLA's, KPI's, close liaison with vendors/service management for licensing/upgrades/capacity management.*Developed custom programs for user interface/admin/monitoring/alerting/automation, to improve efficiency and deliver cost reduction*Training/knowledge transfer/documentation to enable efficient outsourcing of various systems*Engaged from project inception through testing to live implementation to assist delivery of new correspondence/billing system*UAT/User documentation and disaster recovery testing.

Company Name

Visa International (Utilities)

Position Held

Technical support specialist

Dates

0000 - Present

Details

Responsible for resolving technical issues arising with card/e-commerce transactions from global banking network operating acrossmainframe/MVS/UNIX (Solaris) based infrastructure.*Investigation & detection of fraud/fraudulent transactions using neural network based tracking system.*Close liaison with member banks systems configuration to ensure maximum efficiency/card acceptance on ATM network*High degree of customer contact, diplomacy within a high security financial environment.*Diagnose/resolve technical problems swiftly in a business critical environment.*Preparation of financial settlement reports for consolidation at member banks.