Jurema Cunha Sao Paulo

Company Name

Symantec

Dates

0000 - Present

Details

Symantec Brasil Comércio de Software Ltda Jul/2005 - Apr/2015 Mgr, Sales and Marketing Operations - Latin America - Jul/2005 - Apr/2015 Acted as focal point between Sales Directors and Head office departments responsible for Sales Processes such as Customer Business Operations CBO , Compliance, Controllership, Legal, Finance providing information and support to Sales Team in structuring and processing complex deals. Visited Head Office quarterly for Latin America Region support on quarter closing, helping on order processing as well as providing feedback to vice president regarding quotas achievement. Managed the order assignment project, matching booked orders to each Sales Territory. Coordinated the Revenue Report Analysis Project to identify orders assignment inconsistencies and provide corrections. This action decreased the payment time for sales people commission from two months to one month. Coordinated Salesforce Project for the alignment of Sales Territories in Latin America. Managed and consolidated reports for Sales, Channels, Alliances and Services Teams for Management analysis and adjustments of Pipeline and Forecast, thus ensuring quota achievement and helping the company reach its goals for 5 consecutive years. Participated in the LEAN Process improvement project for the Sales Support Department. Coordinated the mapping of activities flow identifying problems and implementing fixes in the process. Reduced internal reviews optimizing the order submission time for processing orders by 40%. Helped to structure and implement the local sales project in the model of Buy and Sell, intermediating order processing by Head Office with local invoicing, enabling the company to close some big and strategic business. Developed simplified training materials of Sales Programs and Company Policies. Implemented and facilitated the training in Brazil and Latin America for new employees with regular reviews every three months Created and delivered hands-on trainings for the sales area in Sales Force, Oracle, Sales Programs and Licensing Programs, acting as a focal point for inquiries and keeping the Sales Team up To TILL in the policies and operational systems. Created and coordinated the Sales Support Department for Latin America. A Team of 10 people working as a Shared Service Center responsible for operational tasks such as : new business qualification, registration of new opportunities for partners, Sales Back Office and all sales operational and administrative processes enabling Sales Team to have exclusive focus on their customers to find new business. Coordinated the automation project for authorized Distributors to have orders processed via WEB-EDI portal. Translated the manual and trained Distributors Purchasing Department in the new tool. This implementation reduced the order processing time from five to two days.

Company Name

Salesforce

Dates

0000 - Present

Details

Jul/2005 - Apr/2015 Acted as focal point between Sales Directors and Head office departments responsible for Sales Processes such as Customer Business Operations CBO , Compliance, Controllership, Legal, Finance providing information and support to Sales Team in structuring and processing complex deals.

Company Name

Veritas Software

Position Held

Executive Sales

Dates

0000 - Present

Details

Veritas Software Brasil Ltda Jan/2000 - Jul/2005 Executive Sales Administrator - Brazil Participated in the Startup of the Brazilian subsidiary, acting as focal point for the consolidation of administrative information for the subsidiary establishment in accordance with Brazilian rules and laws. Created and implemented the Operational Processes Control for the companys Sales Department including checklist documentation and Order Processing steps monitoring, which optimized the process completion time, especially at quarter closure. Responsible for all administrative routine and Back Office for the Brazilian subsidiary.

Company Name

Philips

Dates

0000 - Present

Details

Philips da Amazônia Indústria Eletrônica Ltda. Oct/1989 - Jan/2000 Executive Bilingual Secretary - Marketing and Audio Products for Latin America Created Database Competition with product information of Audio and Video line, which enabled the Directors of products the best product positioning relative to the competition, estimate the quantities sold and market prices, enabling changes in production lines in advance. Developed and applied questionnaire for internal research to determine the acceptance of colorful models of Radio Recorder in the Brazilian market. The result enabled the import of the color mix and quantities in accordance to the demand. Coordinated several Market Research Projects such as Brand Image, Product tests and Advertising Campaigns. Prepared executive presentations with result analysis that were used by Management Team as guide for decision making for changes on product features or mix on the production line.

Position Held

Secretary

Dates

0000 - Present

Details

I started my career as a bank employee. First in Banco Union CA Jul/1981 to Jul/1985