Bank cashiers are the face of a bank and its first point of contact. As a result, good people skills and a polite, friendly and open manner are great attributes to have.
Basic banking tasks such as cheque-cashing, money transfers, statement checks and payment processing are the job’s bread and butter. But there is also a sales element to a cashier’s work, so you’ll be expected to react quickly and recognise possible sales leads when talking to customers.
Bank cashiers need to be good team players, be honest and confident and have excellent IT and numeracy skills.
School leavers often start out in a bank as cashiers, so at least four good GCSEs (grades A to C and including English and maths) are required. Once in post, NVQ and SVQ qualifications in customer service and providing financial services are often offered.
And for the ambitious, on-the-job training towards a diploma in financial services management will help you up the banking ladder.
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Chartered Banker Institute
Offering ‘chartered banker’ status to its highest-level members, the CBI provide qualifications, networking and continuing professional development schemes to help you reach your full potential. They also host information for students and those still at school to help them decide if banking is the career for them.
Institute of Customer Service
The portal for customer service in the UK, the ICS performs research, offers continuing professional development and allows you to become accredited to ensure your career stays exactly on the track you want. They also keep you updated on the latest news and events within the industry and offer case studies for those wishing to learn more about customer service.
Customer Service Network
An organisation dedicated to promoting excellence in the customer service world. Bank cashiers can ‘cash in’ on the CSN resources to learn and improve and ultimately offer the highest standard of customer service within their role – which is a ticket to success.
Association of Accounting Technicians
The AAT provide access to a wide range of relevant qualifications for bank cashiers, associated with accounting and business and finance skills. They also provide careers support and networking opportunities, with a dedicated student membership for aspiring bank clerks.
Institute of Financial Services: School of Finance
Offering a wide range of courses for the financial sector which can really help with initial qualification in addition to career development. You can also work your way to chartered status with the ifs, with a specific continuing professional development scheme (CPD) and networking events.
Financial Skills Partnership
Licensed by the government, the FSP is a portal for all finance-related training and qualifications, offering appropriate courses, experiences and apprenticeship schemes to help get you the job you want in the finance world.