Receptionist – Job Description
Receptionists are the face and voice of an organisation – the first person a potential new client will see or hear. It is a vital, if often under-estimated, role that can be a real deal-breaker if it’s not done correctly.
The front-line roles are the obvious ones such as answering the phone, liaising with couriers, meeting and greeting clients and ensuring the reception area creates exactly the right impression. Other tasks can include booking meetings and sorting the post.
Receptionists also need to be clued-up about what’s going on in an organisation – they need to know who’s not taking calls that day or who’s covering when someone’s off sick.
GCSEs in maths and English and excellent IT skills are always valued by employers, as are NVQs or SVQs in customer service and business and administration. But being well-organised, efficient and a great communicator who can be firm, friendly and polite are the key skills.
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